Reception Team Lead

We are recruiting for an exceptional Team Lead to oversee our Colleague Support Host team within the Belfast offices of a world renowned international bank. 

This is a high profile people focused role where you will champion service excellence and ensure every colleague guest and VIP leaves with a positive and lasting impression.
Our Colleague Support Hosts are the face of the organisation delivering a market leading visitor experience. As Team Lead you will set the standard inspire your team and ensure flawless service delivery across all touchpoints.

What Youll Do

• Lead motivate and develop a high performing team
• Ensure service excellence and a consistently exceptional visitor journey
• Build strong trusted relationships with clients visitors and internal stakeholders
• Oversee daily operations and manage multiple requests with confidence and composure
• Maintain the highest standards of professionalism presentation and attention to detail

Why Join Us

• Work within a prestigious global banking environment
• Lead a team that shapes the first impression of the organisation
• Opportunities for professional development and career progression
• Be part of a culture that values excellence collaboration and innovation

Hours: 37.5 hours per week with flexible shifts between 8am 5pm
Salary: 33400

Qualifications :

Qualifications & Experience

• Proven experience in a leading service delivery or front of house role
• Ability to deliver business level customer service in a high profile corporate environment
• Strong understanding of service excellence and guest experience standards
• Familiarity with room reservations meeting coordination and event planning
• Experience with HR processes including team development and performance management

Who You Are
Youre a natural leader with a passion for people and a commitment to exceptional service. You thrive in fast paced environments stay calm under pressure and bring a polished professional presence to every interaction.

If youre ready to elevate the visitor experience and lead a standout team wed love to hear from you. Apply today and help shape the future of service excellence in one of the worlds most respected financial institutions.

Additional Information :

Whats in it for you

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees providing counselling & information services.
• Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Remote Work :

No

Employment Type :

Full-time