Project Manager

With more than 150 years of industry-leading experience the businesses of SGS & Co and SGK are uniting to form SGXa powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953 SGX will deliver the full suite of packaging graphics plate and cylinder production and metal deco services to brand owners retailers and printersall with a focus on reducing complexity delivering flawless in-market execution and leveraging global reach to drive consistency and impact at scale.

Position Summary

The Project Manager acts as the day-to-day customer service lead for a major retail client within our reprographics and packaging artwork business. This role is supplier and printer-facing and service-driven focused on coordinating packaging artwork projects managing pack changes and ensuring a smooth efficient and high-quality service from brief through to final approved artwork.
An understanding of FMCG packaging and print processes is essential.

Key Responsibilities

Customer & Project Coordination
Act as a point of contact for the AM supplier and printer delivering a professional and responsive service
Coordinate new and updated packaging artwork projects across the clients brand portfolio
Manage the end-to-end pack change process including artwork updates repro proofs and approvals
Maintain all internal systems and job status reports
Briefing Artwork & Approvals
Gather accurate briefs and submit them to the production team
Ensure all briefs are clear and concise containing all relevant information from the AM for production to work to right first time.
Collate artwork amends and manage feedback between client and production
Coordinate and lead Banton Handover meetings issuing actions and minutes
Ensure all artwork is approved by relevant client departments before final file release
Advise on print and technical feasibility with support from internal print and technical teams

Timeline & Issue Management
Communicate key milestones and critical path timelines to all stakeholders
Monitor progress and escalate risks or delays where appropriate
Support press attendance and print sign-off when required
Relationship & Service Management
Build and maintain strong working relationships with client teams and print suppliers
Always represent SGx professionally within the client environment
Develop a strong understanding of the clients culture and ways of working
Identify opportunities for continuous improvement across client and internal processes

Skills & Experience
Strong organisational and coordination skills
Experience managing multiple packaging or artwork projects in an FMCG environment
Good understanding of print processes and packaging materials
High attention to detail and ability to remain calm under pressure
Confident communicator with strong customer service skills
Proficient in Microsoft Office
Experience working with FMCG brands or retailers
Willingness to work overtime when required

Personal Attributes

Proactive and able to work independently
Service-focused with strong empathy and listening skills
Process-driven and solutions-oriented
Confident working with stakeholders at all levels
Collaborative team player with a professional presence

Propelis is a go-to-market ecosystem that enables marketers to move their brands forward with greater speed clarity and confidence. Our broad range of integrated solutions include brand creative packaging print solutions branded environments and content production. Services are delivered through our family of brands: SGX Marks Equator Collide and 5Flow. With a combined legacy spanning more than 150 years Propelis commences operations with 10000 employees in 30 countries nearly $1 billion in annual sales and a diverse client base of over 2000 leading companies.

Required Experience:

IC