Pharmacy Operations Manager

Contract: Full-time
Location: Nottingham (Support Office)
Closing date: 15/06/26
Recruitment Partner: Daniel White


Are you ready to make a difference Join us as a Pharmacy Operations Manager at Boots in Nottingham Beeston!

At Boots we work every day to build a brilliant environment for our people empowering them to make a positive impact on our customers and colleagues. As part of our Central Operations team you will play a crucial role in delivering care confidence and connection in communities across the UK and Ireland.


What youll be doing

Welcome to the Central Pharmacy Operations Team a dynamic group at the heart of Boots Pharmacy & Healthcare business. We ensure our stores colleagues and business have the tools guidance and support needed to ensure compliance with our contractual obligations and meet our customers needs across the UK.

As Pharmacy Operations Manager youll report to the Head of Central Pharmacy Operations and lead a team of Operations Leads and Assistants. Youll be responsible for translating business strategy into effective operational delivery ensuring compliance consistency and continuous improvement across our pharmacy network with a specific focus on our prescription items business.


Key responsibilities

• Lead and manage a team of Operations Leads providing coaching and performance oversight.
• Oversee the creation and delivery of operational initiatives that will drive our Prescription Items business across both Care & Core.
• Support Pharmacy Transformation initiatives to ensure they land right first time
• Collaboration with store & field teams to drive continuous process improvement
• Support our pharmacy teams through providing the right guidance & communications
• Develop and maintain operational frameworks and standards that support our items business.
• Act as a senior liaison for internal and external stakeholders including the NHS.
• Collaborate with cross-functional teams (e.g. IT HR L&D PMO) to support the pilot and rollout of new services and systems.
• Represent Pharmacy Operations in strategic forums and governance meetings

What youll need to have (our must-haves)

• Experience in pharmacy operations.
• Proven track record of managing teams and delivering complex projects.
• Strong understanding of regulatory and compliance requirements in pharmacy.
• Strategic planning and execution capabilities.
• Leadership and team development.
• Advanced communication and stakeholder management.
• Strong analytical and decision-making skills.
• Proficiency in Microsoft Office and project management tools.

It would be great if you also have

• Project management experience.
• Experience working with NHS and regulatory bodies.
• Ability to coach develop talent and handle difficult conversations.
• Resilience and adaptability in a fast-paced environment.

Where your brilliance can take you

At Boots we believe in your potential. With our commitment to your development you will have opportunities to grow your career and take on new challenges within our organisation.


Rewards designed for you

• Boots Retirement Savings Plan (up to 12% company contribution)
• Generous employee discounts for you and a family member
• Enhanced maternity/paternity/adoption leave pay
• Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
• Flexible benefits scheme including options for additional holiday discounted gym membership life assurance and much more.

Theres lots more in our benefits and discounts MyBoosts there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only.


A bit about us

At Boots were proud to be an equal opportunity employer creating a place where everyone feels welcome supported and free to be themselves. We believe that when our people feel valued and included they thrive so were committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.


Whats next

If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

We hope to hear from you soon. Be brilliant with Boots.

Keywords
Pharmacy Operations Manager