Partner Performance Content Specialist

We deliver progress. What youll do and how you will make an impact.

About the role

This role works in close partnership with the Partner Performance Operations & Systems Specialist role combining engaging digital experiences and content creation with the operational systems workflows reporting and infrastructure that support scalable Partner enablement.


As a Partner Performance Content Specialist at Utility Warehouse you will be responsible for:
 

• Creating Engaging Content & Digital Experiences
  Designing and developing practical scalable content across multiple formats (e-learning video webinars guides toolkits PDFs onboarding resources and interactive experiences) to drive confidence and activity across a network of 70000 Partners.

• Content Management & Quality Assurance
  Owning the front-end positioning user-testing content organisation and continuous improvement of digital content assets across Partner-facing platforms aligning with the operational frameworks publishing processes and performance insights provided by the Operations & Systems Specialist.

• Driving Partner Performance
  Building resources that help Partners improve real-world customer conversations build momentum and increase conversions that sit within: 

  • The Partner Portal

  • Yoodli - our AI-powered conversation coach

  • AskMii - our AI chatbot

• Cross-Functional Collaboration
  Working closely with the Operations & Systems Specialist stakeholders trainers and operational teams to translate complex business information into simple actionable and high-impact digital enablement experiences.

• Event & Campaign Support
  Supporting live Partner experiences performance-focused sessions launches (current project: rebrand) and major network events throughout the year (including occasional evening or weekend travel).

Qualifications :

We put people first. Its all about you..

Required Skills and Experience

• Digital Content Creation
  Proven experience creating digital content across multiple formats with strong written communication skills and high attention to detail.

• Experience with Authoring Tools
  Hands-on experience using e-learning authoring tools and digital content platforms.

• Information Simplification
  The ability to translate complex technical or business-heavy information into simple practical and engaging resources. 

• Project Management / Prioritisation Skills
  Strong organisational skills with the ability to manage multiple priorities at pace in a fast-moving environment.

• Stakeholder & Partner
  Comfortable working directly with a diverse range of stakeholders Partners Trainers and external vendors.

• Data-Driven Iteration
  Experience using operational reporting engagement insights learner behaviour data and user feedback to continuously optimise content effectiveness and Partner learning experiences.

Skills / Competencies
We value individuals who enjoy simplifying the complex creating highly engaging digital experiences and building resources that drive real-world business growth.

• Agility & Pace
  Ability to manage multiple projects simultaneously without compromising on quality or accuracy.

• User-Centric Design
  Focusing on the Partners needs to ensure content is accessible easy to navigate and actionable.

• Collaborative Communication
  Building trust across internal teams trainers and speakers to align on common enablement goals.

• Tech Literacy
  Quickly mastering new digital tools platforms and AI-driven technologies.

Additional Information :

So why pick UW

Weve got big ambitions so theres going to be plenty of challenges. There are also a lot of benefits: 

• An industry benchmarked salary. Well share it during your first conversation.
• Annual discretionary performance based annual bonus scheme.
• Hybrid working with 2 days in the office. (Were definitely open to discussing flexible working arrangements)
• Holiday trading
• Discount on our services and you get our coveted Cashback Card for free. Youll also get access to 100s of rewards and discounts through Perkbox
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Save as You Earn scheme.
• Family-friendly policies designed to help you and your family thrive.
• Flexible benefit choices such as Private health insurance a free Virtual GP Gym discounts and Our wellbeing app.
• Electric Car salary sacrifice scheme through Tusker
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning coaching and new experiences

Apply here!  

Youve got this far Hit apply - we cant wait to hear from you! Worried you dont hit all the criteria We welcome applications from diverse and varied backgrounds so get your application in and lets chat!

Luke de Pledge will be your point of contact throughout the recruitment process. 

Not sure you meet all the requirements Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification when in fact they often do.

We provide equal opportunities a diverse and inclusive work environment and fairness for everyone. You are welcome to apply no matter your age disability gender marriage or civil partnership status pregnancy and maternity status race religion or belief or sexual orientation. Please dont be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note if you are successful and offered a role at UW you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks could lead to withdrawal of an offer of employment.

Remote Work :

No

Employment Type :

Full-time