Operations Manager

About HIVED

At HIVED were steamrolling forward as one of Europes fastest growing startups and our momentum shows no signs of slowing.

Based in London we are a climate and logistics start-up building the first sustainable parcel delivery network at scale powered by a 100% electric an ever-growing industry where unreliable service has long been the norm HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers we are constantly working to improve this customer experience that makes us deliver better.

Already trusted by leading international brands such as John Lewis Nespresso Uniqlo H&M brands and more we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut Bain HelloFresh ASOS Apple and Google employees and we are backed by some of Europes leading investors and VCs in climate-tech logistics and mobility including Planet A Ventures Maersk Growth Pale Blue Dot VC Eka Ventures NordicNinja VC and the British government. Were passionate about driving innovation and redefining the future of delivery.

Our Values

• We Are Kind - Kind to the planet our team and our partners. We listen with purpose leave our egos at the door and arent afraid to make difficult decisions. We must never confuse kindness with being nice - it requires us to be fair consistent honest thoughtful and compassionate.

• We Are Tenacious - We fight every day to keep the customer promise for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way we are relentless in our pursuit of excellence.

• We Are Curious - We never settle constantly challenge convention and are never afraid to ask why. We believe there is always more to learn always a better way and that were always only just getting started. We never fight the urge to be inquisitive to understand the world around us and to explore where others might not.

• We Are Resourceful - Our planets resources are scarce and our future depends on our ability to use them wisely. Waste is the enemy. We strive to do more with less be more efficient and make the most of what we have.

Role Overview

The Day Ops Manager is responsible for site performance during their shift - end-to-end UTR and OTR.

They oversee all UTR and OTR activity during the day shift. Time will be spent across UTR and OTR activities from set-off to managing DSPs and overseeing the on-site Driver team managing Partner Drivers and monitoring & managing routes. They will also oversee any daytime UTR activities and bridges required from the previous day/weekly as well as forward planning such as labour.

They will lead supervisors and frontline teams during AM hours maintain safety and standards manage real-time escalations and ensure the depot runs optimally from first set-off activity through to area readiness completion.

Accountabilities

• Accountable for all on-road activities including driver capacity driver compliance overall site performance (SLA Delivery Success).

• Accountable for all in-depot day-to-day and planning activities including people (labour pool engagement leadership succession planning) safety (auditing and near miss/incident reporting) quality (SLA set-off/on-time dispatch) and cost (labour planning D1/W1/TPH).

Responsibilities

• Lead shift during rotation - managing Shift Managers Coordinators Fleet Specialist - to deliver exceptional OTR & UTR day-time performance.

• Receive handover from Night Manager deliver handover to mid-Shift Manager.

• Be GMs primary support & deliver strong handovers - bridge any metrics DBR/WBR wise (such as people safety quality cost).

• Lead & inspire & develop and performance manage team on OMs shift rotation.

• OTR:

  • DSP management - DSP Capacity Account management relationships and performance management.

  • HIVED Partner Driver Capacity and pool management (Plan vs Actual).

  • HIVED Partner Driver performance management - incl. attendance/punctuality reliability (block uptake no-shows late starts).

  • Oversees management of driver issues for escalations and approvals (eg. missed payments reassignments abandonments).

  • Legal compliance (hours on road breaks safety checks).

• UTR:

  • Labour planning for week-ahead & night.

  • Managing day activities e.g. sortation as relevant preparation for sortation.

• Succession planning for week ahead 6-week glance for their side of the week & peaks.

• Drives continuous improvement initiatives & Develop standards and operating procedures.

• Maintain safety standards and productivity discipline.

• Ensure smooth transition from Night to Day Shift.

• Own monthly SAT (standard audit tracker) and the consequent actions.

Requirements

• 4-6 years experience leading fast-paced OTR / dispatch / last-mile operations.

• Strong command of driver operations route execution and dispatch accuracy.

• Hands-on shift leadership with ability to manage 30100 staff via supervisors. Ability to lead and coach team.

• High urgency strong communication strong escalation habits.

• Comfortable solving real-time operational pressure during peak windows.

• Excellent cross-functional stakeholder management skills.

How we reward our team

• Dynamic working environment with a diverse and driven team

• Huge opportunity for learning in a high growth environment with progression opportunities based on success in the role

• 25 days of holiday allowance plus public holidays

  • if youre on a 4 days on - 4 days off shift pattern you are entitled to the equivalent of 18 days paid holiday plus public holidays

  • similarly on 4 days on - 3 days off shift pattern you are entitled to the equivalent of 20 days paid holiday plus public holidays

• 1 Birthday Day Off 2 Tenure-Based Additional Days Off

• Subsidised Private Medical Insurance including dental vision & mental health therapy

• Bi-annual performance reviews and tailored development plans

• Annual compensation review

• Team lunch provided once a week

• Quarterly team socials and annual sports day (HIVED Olympics)

• Enhanced maternity/paternity/adoption policy as day 1 right

• Community volunteer days

• Cycle to work scheme

• Dog friendly office and depots

• MacBook Air or Windows Laptop (depending on your preference)

Want to learn more

• Meet the team in 60 seconds: Behind the scenes with HIVED

• HIVED is B Corporation certified

• HIVED is #7 on The Sunday Times Tech 100

• Read how HIVED raised $42M to transform parcel delivery with AI and all-electric logistics network

• Check the Impact Reports for 2024 and 2025

• Keep up with HIVED here