Network Support Engineer, Leo Networking Software

Amazon Leo is Amazons Low Earth Orbit satellite network. Our mission is to deliver fast reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools hospitals businesses and government agencies Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

The Network Operations Center (NOC) team within Leo Networking Software is responsible for tier 1 support for software defined network services at Amazon Leo. Youll join a growing team of network operations engineers supporting Amazon Leos global satellite network. Our services operate at scale and support workloads critical to customer network performance and availability so a passion and discipline around operational excellence is key.

This position may require access to information technology or hardware that is subject to export control laws and regulations including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality citizenship and any other factors considered by the applicable export control regulations.

Key job responsibilities
- Respond to and escalate network-related incidents in a timely manner diagnosing and troubleshooting network issues including connectivity problems performance degradation and security concerns.
- Support deployment and onboarding of network capabilities across geographic regions assisting in the monitoring testing and reporting of new network infrastructure including satellites gateway sites and points of presence.
- Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers.
- Build and enhance tools develop best practices and refine operational procedures to measurably improve network operations.
- Manage severity 2 and 3 tickets while attending on-call rotations during business hours and weekends.
- Collaborate with cross-functional teams including network software and security engineers.

- Experience troubleshooting and debugging technical systems
- Experience in technical support
- Experience with network engineering for large-scale networks including diagnosing network impacting issues

- Bachelors degree in electrical engineering computer engineering or equivalent or experience with networking and troubleshooting (TCP/IP DNS routing switching firewalls LAN/WAN traceroute iperf dig cURL or related) at an advanced level
- Experience with satellite-based telecommunication networking

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