Manager, Water

About Baringa

Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise and enabled by advanced technology the firm helps clients to deliver with greater confidence and certainty. With over 2000 people across the UK Europe North America Asia and Australia the firm combines global insight with local understanding.

The firm works across energy and resources financial services government and public sector consumer products and retail pharmaceuticals and life sciences manufacturing and technology media and telecoms with capabilities spanning strategy transformation and operational excellence all powered by advanced technology data AI and digital innovation.

Clients value Baringas collaborative approach and the way its teams integrate seamlessly all working with a shared understanding of what matters most. The firm is known for its kind curious experts who listen closely and care deeply about client success as they help clients transform energy markets modernise financial platforms expand telecoms and digital networks through advanced data analytics enable digital services in government and unlock growth in consumer sectors.

Certified as aGreat Place to Work around the world Baringa has been recognised by the Financial Times in 22 categories of its UK Leading Management Consultants rankings and by Forbes for four consecutive years as one of the Worlds Best Management Consulting Firms.

Our Water practice are looking for an experienced Consultants to Senior Managers to join the team.

Our Retail Networks and Water division helps regulated utilities and adjacent organisations improve performance deliver transformation and strengthen outcomes for customers. Were at the heart of these industries driving meaningful and lasting improvement.

This is an incredibly important period for our Water final determinations we expect a sustainedperiod ofsignificanttransformationset against the context of rising bills and increasing customer financial we already work with most of these organisations Baringa is well positioned to help Water Retailers to successfully plan for and navigate these challenges.

Within our Water practice the Water Retail and Customer Value and Affordability team supports clients to protect their most financially vulnerable customers whilst improving value across the customer lifecycle with a focus on billing and revenue improvement debt and affordability and operational effectiveness in customer-facing functions.

What you will be doing

• Helping clients to understand their customersholistically and howthose that are most in need can be supported
• Work with clientson their major strategic transformation programmestoimprove theircustomerdebtbillingand revenue outcomesthroughsenior strategic adviceand thought leadershipdata-driven diagnosisprocessand journey improvement.
• Support or lead benchmarking and performance reviews helping clients understand how they compare to peers and where to prioritise action.
• Take a leading role incustomer and operational transformation programmes supporting planning governance riskmanagementand senior stakeholder engagement.
• Develop and apply analytical insight including segmentation forecasting and KPI reporting to support better decisions and track impact.
• Work alongside technology and system change helping ensure business requirements are clear and operational outcomes are delivered.
• Contribute to business development including proposals client conversations thought leadership or reusable assets in Water Retail and Customer Value Assurance.
• You will take on responsibility in line with your experience:
  • as aConsultant owning defined analysis and deliverables with accountability for quality and detail
  • as a Senior Consultant owning endtoend workstreams and managing daytoday client delivery
  • as aManageror Senior Manager leading workstreams or engagements managing teams and taking accountability for outcomesqualityand client relationships

Your skills and experience

Must Haves

• Experience working in customer value debt billing revenueassuranceor affordability within water retailoperations with a solid understanding of the underlying processes commonissuesand levers.
• Youvesupported or delivered billing or revenue improvement initiatives such asidentifyingrevenue leakage improving collections performance or strengthening controls and governance.
• Experience using data and analysis to diagnose problems build insight and support clear recommendations and decisions.
• Youvedelivered process improvement or operating model work in customer or revenue-focused functions with an emphasis on practical implementable change.
• You will have worked with a range of stakeholders across operations finance digital and data teams and can communicate confidently atdifferent levelsof an organisation.
• Youveproduced clear structured client-facing outputs including analysisslidesor written recommendations with strong attention to quality and narrative.

Nice to Have

• Youvecontributed to or led parts of customer or operational transformation programmes with exposure to planning governance riskmanagementand delivery tracking.
• Experience working alongside billing customer relationshipmanagementor collections system change and understand how systems and operations interact.
• Youvecontributed to proposalspitchesor internal proposition development helping articulate client problems solutionapproachesand value.
• You will have experience developing others through informal coachingreviewor line management (expected at Manager and Senior Manager level).

What a career at Baringa will give you

PuttingPeopleFirst.

Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include:

• Generous Annual Leave Policy:We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave fully available at the start of each addition to this we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service.
• Flexible Working:We know that the ideal work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave.
• Corporate Responsibility Days:Our world is important to us so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us.
• Wellbeing Fund:We want to encourage all employees to take charge and prioritise their own wellbeing. Weve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice.
• Profit Share Scheme:All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the companys success.

Diversity and Inclusion

We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity innovation and value for our clients and for our people.

An award-winning workplace

You can be a part of our Great Place to Work with our commitment to women and well-being in the workplace for all.Click hereto see some of our recent awards and how weve achieved this.

Using business as a force for good.

We maintain high standards of environmental performance and transparency which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve.

We have a long legacy of supporting the communities in which we work and offer a variety of ways to contribute by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills talent and essence we aim to empower and encourage everyone in the firm to contribute to the things we care about and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have.

Join us

All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race ethnicity religion gender gender identity or expression sexual orientation nationality disability age faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further.

Baringa Privacy Notices

For UK & EU

Your personal data will be retained by Baringa for up to two years in accordance with our UK Recruitment Privacy Notice / EU Recruitment Privacy Notice to evaluate your application and meet our legal and reporting line with the General Data Protection Regulation (GDPR) you have the right to request access to rectification or erasure (subject to legal limitations) of your personal data. For more information please contact us at

For the USA

Your personal data may be retained by Baringa for up to two years as outlined in ourRecruitment Privacy Notice (AMER & APAC) to support the recruitment process and internal reporting requirements. Where applicable and in accordance with relevant federal and state laws you may have the right to request access to or correction of your personal information. For further details please contact

For Australia & Singapore

Your personal data will be retained by Baringa for up to two years in accordance with our Recruitment Privacy Notice (AMER & APAC) to assess your application and meet applicable reporting and legal line with the Australian Privacy Act and Singapores Personal Data Protection Act (PDPA) you may have rights to access correct or request limited deletion of your personal data. For more information please contact us at