Lettings Administrator

Position: Lettings Administrator
Type: Full-Time / Permanent
Salary:Competitive

Join our One Great Team here at Haven as a Lettings Administrator whereyoullplay a key role in supporting our Head of Holiday Home Revenue by delivering an exceptional experience for our Letting Owners.

Wereseekingan organised and owner-focused individual who can confidently manage owner relationships and ensure the smooth delivery of our Letting Service.

Key Responsibilities
- Support the delivery of our Letting Owner promises through effective availability management owner onboarding and consistent communication.
- Build andmaintainstrong relationships with Letting Owners confidently addressing concerns resolving problems and acting on feedback with empathy and understanding.
- Collaborate with the parks Experience Team to share updates on sales and service KPIs ensuring alignment on goals.
- Monitor Owner feedback and insights from advocacy scores surveys and dashboards to create and support action plans for improvement.
- Influence Park leadership including the General Manager and Heads of Department to address opportunities for enhancing the Letting Owner experience.
- Complete administrative tasks including safety and legislative compliance checks to ensure consistency and adherence to company processes.

Requirements
-Strong administrative and organisational skills with an eye for detail.
- Excellent communication and interpersonal abilities to engage confidently with Owners and varying level of stakeholders.
- A proactive and solutions-focused approach to resolving concerns and addressing opportunities.
- Ability to work collaboratively across departments to deliver exceptional service.
- Knowledge of compliance processes isadvantageous though full training will be provided.

What We Offer
- An inclusive supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities including fully funded qualifications.
- Exclusive team perks including up to 50% off on-park dining 20% discounts on Haven Holidays and in-store purchases free access to our facilities savings at national brands and retailers and so much more!

How to Apply
Were committed to fostering a diverse equitable and inclusive workplace and we encourage applicants of all backgrounds to apply.

To get started click apply now and answer a few quick questions which should take 5 minutes. Once submitted a member of our team will be in touch.

For support or adjustments during the application contact us at: