Junior IT Support Engineer

Were Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow their products werent fit for purpose and small business owners often couldnt access what they needed. We set out to fix that.

Today were a financial platform - not just a credit card company. We offer a best-in-class business credit card SME-focused spend management platform a savings product that hit 1 billion in funds within its first year and a growing suite of tools and financial products that make running a small business easier.

1000 employees 20bn in annual card spend 200000 customers 17000 Trustpilot reviews averaging 4.7 stars and were profitable. Weve done a pretty good job so far but were just getting started!

Brighton 4 days a week in the office

The Role

Join our IT team in Brighton as a hands-on Support Engineer working across Windows Entra ID Intune and Google Workspace. Youll diagnose and resolve hardware software and network issues manage device lifecycle and user accounts and support our ops teams with bespoke internal tooling. This is an on-site role (up to 5 days a week) with an on-call rota.

Day to day youll:

• Resolve IT support requests via Jira Slack and in person owning tickets through to closure within SLA.

• Build configure and deploy devices using Intune and Autopilot; manage the asset register.

• Administer user accounts and access across Entra ID Google Workspace and M365.

• Troubleshoot networking and connectivity issues alongside the wider IT team.

• Onboard new joiners with fully configured kit and accounts on day one.

• Support internal applications used by our customer operations teams.

• Maintain and improve IT documentation and processes.

About You

• Prior experience in a desktop or IT support role with a solid understanding of IT fundamentals.

• You genuinely enjoy helping people and can explain technical things in plain English.

• Comfortable working with:

• Windows 10/11 macOS

• Entra ID (Azure AD) Intune and Autopilot

• Google Workspace and Microsoft 365

• Jira and Slack

• Solid understanding of hardware (ideally Dell laptops and desktops).

• Good at diagnosing problems methodically rather than guessing.

• Happy to travel between offices and work outside core hours when needed.

• Strong communicator both written and verbal.

Nice to have:

• Exposure to SQL or data administration.

• Experience with OS patching or upgrade management.

• Awareness of IT security frameworks (ISO 27001 NIST).

• Familiarity with networking concepts (Cisco Palo Alto).

• Relevant certifications (ITIL CompTIA etc.) are a plus but not essential.

Diversity & Inclusion

We welcome consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table arcade machine beer tap and a couple of office dogs thrown in for good measure. Check out our benefits:
Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog Friendly Offices
Free drinks and snacks in our offices

Check out more of our benefits values and mission here.

Other Info
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Excited to work here Apply!
If youd like to progress your career within our fast growing profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)