IT Support Engineer

IT systems that work effectively keep Amazons operations running at full speed. Our IT Support Engineers work behind the scenes to troubleshoot any issues and improve our systems so that we can operate at our best. Your focus will be to make sure our IT infrastructure is up to the demands of our global business. At the same time youll get to work with the latest technology and learn from leaders who are creating the warehouse environments of the future.

Key job responsibilities
Support end-user equipment and your buildings IT infrastructure
Help with key network projects like the IT setup of new Amazon buildings
Suggest new processes that improve the way Amazon uses IT in its operational sites
Train and mentor IT technicians

A day in the life
Youll be based on site and will travel to other operational sites in your country and potentially internationally several times a month. As an IT Support Engineer youll work with remote and on-site colleagues to support them with any issues. Youll use your expertise to make sure our platforms are working at their best often implementing projects to maintain or improve our IT some cases you may also help design the infrastructure for new buildings and make sure everything is working for the site launch.

No two days are the same at Amazon which makes this an exciting place to work. You can expect to troubleshoot disruptive IT incidents one day and come up with new processes that make our IT systems better the next. Youll also spend time training and mentoring your colleagues giving you the opportunity to see your team develop and your career grow.

About the team
Within the Ops Tech IT (OTS) team we offer constant tech support to Amazons global operations. Maintaining upgrading and protecting the IT infrastructure and end-user devices of one of the worlds largest businesses requires diverse skills. Some of the team are engineers who help implement solutions and create new ones whilst other people take management roles providing leadership to our tech support colleagues so they can better help our end-users.

Amazons OTS team work hard to balance performance and sustainability in all new solutions. Lots of our people are based on site. Our team operates around the clock making sure we can offer support or carry out important maintenance with minimal business interruption.

- High school or equivalent diploma
- Experience troubleshooting in a multi-user high availability environment
- Experience in PC repair troubleshooting deployment and liquidation
- Experience in IT client server and network service delivery
- Experience with networking technology (TCP/IP subnetting DNS and DHCP)
- Experience supporting Windows Mac and/or Linux operating systems in a corporate setting
- Experience working with windows server technologies
- Experience working with networks IT infrastructure or system integration
- Speak write and read fluently in English and Italian

- Experience in networking
- Experience supporting video conference and teleconference equipment
- Experience in managing and troublshooting network or experience in deploying identity and access management systems and experience in managing firewalls

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.