IT Support Engineer

Location: UK - Cust Site - Derby Job-ID: 218530 Contract type: Standard Business Unit: Technicians

IT Support Engineer (Onsite)

Location: Derby
Role Type: Full-time Onsite

Life on the team
We are seeking an experienced and customer-focused IT Support Engineer to provide onsite IT support for one of our customers in Derby. Supporting a large and dynamic user base you will play a key role in delivering high-quality IT services across incidents service requests and Tech Bar support while contributing to overall service excellence and customer satisfaction.
This is a hands-on role requiring strong technical capability excellent communication skills and the ability to work collaboratively within a team environment.

Must either have or the ability to undertake Security Clearance to be considered. The role also requires working 5 days per week onsite so please bear this in mind when applying.

What youll do
Service Delivery
Provide onsite support for incident resolution and service requests in line with agreed SLAs.
Deliver Tech Bar support offering face-to-face assistance guidance and troubleshooting for end users.
Ensure timely and effective resolution of IT issues escalating where required.

Asset & Lifecycle Management
Carry out device deployments decommissions and collections in accordance with process.
Support moves adds and changes (MAC) across the campus.
Maintain accurate asset tracking and documentation.

Customer Experience
Deliver a high level of customer service acting as a key point of contact for onsite IT support.
Communicate clearly with users providing updates and managing expectations.
Build strong relationships with stakeholders across the business.

Operational Support
Collaborate with wider support teams service management and third parties to resolve issues.
Contribute to continuous improvement initiatives and knowledge sharing.
Ensure compliance with ITIL processes and security standards.

What youll need
Skills & Experience
Essential
Proven experience in an onsite IT support or field engineering role.
Strong troubleshooting skills across desktop laptop and peripheral technologies.
Experience handling incidents requests and walk-up (Tech Bar) support.
Excellent communication and interpersonal skills with a customer-first mindset.
Ability to work effectively in a team environment.
Good organisational and time management skills with the ability to prioritise workload.
Familiarity with ITSM tools (e.g. ServiceNow) and ITIL-aligned processes.

Desirable
Experience working within a large enterprise or campus environment.
Knowledge of device lifecycle management and asset control processes.
Experience supporting VIP or executive users.
Relevant technical certifications (e.g. Microsoft ITIL Foundation).

About us

Computacenter is a leading independent provider of IT infrastructure services with about 21000 employees worldwide. We work at the heart of digitisation advising organisations on IT strategy implementing the most appropriate technology and managing our customers infrastructures.

We offer a friendly open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community

Were growing. Were hiring. We encourage. We empower. We support.
#winningtogether #peoplematter