IT Service Analyst (mfd)
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Job Summary
Your Daily Business
- Error Handling & Technical Support: Manage and log error messages and technical queries analyzing potential causes of issues.
- On-Site Support: Provide 1st and 2nd level support on-site and escalate issues to international teams as needed.
- User Assistance: Offer support for various IT issues including Meeting Collaboration and Digital Genius areas.
- IT Hardware Management: Procure catalog and install IT hardware and provide end users with necessary briefings.
- Project Involvement: Actively participate in IT projects such as rollouts migrations moves and event support.
What makes you a good fit
- Relevant Qualifications: Ideally you have completed IT training (e.g. IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.
- IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.
- Technical Proficiency: Proficient in Windows 10/11 Microsoft 365 and Active Directory with hands-on experience in network and server infrastructure.
- Customer Service Skills: Excellent communication skills and a strong customer service orientation.
- Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.
- Flexibility: Willingness to undertake occasional business trips.
- Language Skills: Fluency in English written and spoken.
What youll love
- International Business Environment: Work in a dynamic global company with ample growth opportunities.
- Insurance Package: Benefit from a range of insurances and pension support.
- Company Holidays: Enjoy additional time off on December 24th and 31st.
- E-Learning Platform: Access a variety of training resources to support your professional development.
- Flexible Working Hours: Enjoy flexible hours with a time account system.
- Company Events: Participate in engaging company events including our annual Christmas Party.
- Future-Ready Flexibility: Start with a fixed-term contract that gives you the chance to grow with us. While the end date is defined we see this as the beginning of a great collaboration - with potential for more.
About us
BaseBeyond aims to empower IT professionals to deliver excellence everywhere.
Building on a solid foundation of IT expertise we strive to surpass existing boundaries and embody our guiding principles: Empowering Excellence Everywhere.
Are you ready to boost your career with a dynamic international yet medium-sized company At BaseBeyond youll be part of a team trusted by clients worldwide for our competent and reliable services.
With operations in over 100 locations - including London Munich Madrid Dubai and Cape Town - we proudly offer IT services in 47 countries across Europe Africa and the Middle East. Since 2006 we have embraced growth and progress developing managed IT services through pragmatic reliable and future-oriented approaches.
Join us and use your skills to deliver the wow factor for our clients. At BaseBeyond customer experience innovation and global collaboration define our mission.
We look forward to getting to know you.
Required Experience:
IC
About Company
BaseBeyond aims to empower IT professionals to deliver excellence everywhere.Building on a solid foundation of IT expertise, we strive to surpass existing boundaries and embody our guiding principles: Empowering, Excellence, Everywhere. Are you ready to boost your career with a dynami ... View more
