Intern, Technical Support Engineer (TSE) I

Are you ready to keep the worlds money moving

At Flywire our Payments Platform processes billions of dollars across 240 countries and when something goes wrong payers cant pay clients cant get paid and the business stops. Thats where Application Support comes in. We are the team that keeps the platform running: investigating production issues partnering with Engineering to fix root causes and turning recurring pain into permanent improvements.

We are looking for Fly-terns (4º year students) in Valencia to join the Application Support team this summer. You wont just be shadowing youll be working on real production issues and building tooling that makes our team faster smarter and more proactive.

The Role: Project-Driven & Supported

As a Fly-tern in the Technical Support Engineering group you will be embedded within our team and participate in our day-to-day rituals triage ticket reviews incident handling while focusing on a specific high-impact project designed for your journey at Flywire.

To ensure you grow and succeed you will have a dedicated support system:

• A Mentor: A senior Technical Support Engineer for day-to-day guidance pair-ticket solutioning and reviews.

• A Manager: To support your professional growth provide feedback and help you navigate the Flywire culture.

What Youll Work On

TSE sits at the intersection of Institutional clients and Product & Engineering so your project can dive deep into very different technical areas. Possible domains include:

• Support Tooling & Automation: Building internal tools that reduce manual work auto-triage scripts ticket enrichers or self-service playbooks

• Observability & Insights: Designing dashboards and alerts on top of supported product data (Sumo Logic Jira MySQL Honeycomb) to surface recurring issues escalation patterns or other functional issues.

• AI-Augmented Support: Helping us push the boundaries of how TSE uses AI from investigation agents AI-assisted ticket categorization and knowledge base generation from past resolutions.

• Root-Cause Engineering: Pairing with the team on a recurring class of production issues from inconsistencies in the process to collaboration with other teams.

AI-Augmented Engineering

TSE along with other support teams is one of the most AI-forward teams at Flywire. As an intern you will learn to leverage cutting-edge AI tools like Cursor Claude Gemini and Notebook LM to investigate issues faster draft playbooks query logs and build internal process automations. We treat AI as a teammate and well teach you how to get the most out of it.

Qualifications :

Heres What Were Looking For

• Current student in the 4th year of a Bachelors Degree in Computer Science Software Engineering AI or Data Science. We highly value candidates from Double Degrees in Mathematics and Informatics Engineering as well as specialized degrees in Artificial Intelligence Data Science or Informatics Engineering.

• Tech Foundations: Comfortable with SQL and at least one scripting language (Python Ruby JavaScript). Curiosity about how distributed systems APIs and databases behave in production is more important than years of experience.

• The Support Mindset: You enjoy debugging more than greenfield coding. You like asking why is this happening until you reach the real answer and you care about both the technical fix and the user on the other side of the ticket.

• Communication: Fluency in English both verbal and written to not only work with clients but also collaborate with our global teams partner with Engineering and write clear empathetic responses to internal and external stakeholders.

• Bonus: any exposure to FinTech payments observability tools (Sumo Logic Honeycomb) or ticketing systems (Zendesk) will be appreciated.

Our Tech Stack

• Platforms we support: Java (Spring Boot)

• Good understanding of SaaS - Web applications HTTP / SFTP protocols and  Database design

• Observability & Tooling: Sumo Logic Jira GitLab CI Honeycomb

• AI & Tools: Cursor Claude Code Gemini Notebook LM

What We Offer

• Competitive Monthly Stipend: Based on UKs local market standards.

• Flexible June Start: We prioritize your academic calendar; your start date is adaptable.

• London Office Culture: Work from our office with a vibrant community of FlyMates.

• Global Showcase: Present your project results to engineering and operations leaders across the globe.

• Career Growth: Successful Fly-terns are our first priority for full-time Associate roles after graduation.

Additional Information :

Submit today and get started!

Apply with your CV. We are excited to see how you will help us keep the future of global payments running! Throughout the process you can expect to meet with the Hiring Manager and complete a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices and diversity and inclusion at the core of our people agenda we believe our FlyMates are our greatest asset and were excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid

Remote Work :

No

Employment Type :

Intern