Human Centred Design Service designer
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Job Summary
Position Description:
At CGI were transforming how digital services are designed and delivered by placing people insight and innovation at the centre of every experience.
As a Service Designer youll help shape user-centred services that solve real-world challenges and deliver meaningful outcomes for citizens and organisations.
Working within multidisciplinary teams across research design and technology youll contribute to the design of intuitive accessible and impactful services.
Here youll be empowered to bring forward ideas collaborate with experts and make a genuine difference through creative and outcome-focused design.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expected to attend CGI offices or client sites 23 days per week.
Your future duties and responsibilities:
In this role you will support the design and improvement of end-to-end digital services that align user needs with organisational goals and technology capabilities.
Working collaboratively with researchers product managers developers and stakeholders youll help turn insights into practical service improvements that enhance user experiences and business outcomes.
Youll contribute to a collaborative and supportive design culture where innovation continuous learning and shared ownership are encouraged. Youll have opportunities to influence service strategy shape user journeys and contribute to impactful transformation programmes.
Design & Deliver: Create service blueprints user journeys and process maps to improve end-to-end experiences.
Collaborate & Influence: Work closely with multidisciplinary teams and stakeholders to align service outcomes with user and business needs.
Research & Improve: Use user research and evidence-based insights to identify pain points and opportunities for improvement.
Facilitate & Engage: Support workshops co-design sessions and stakeholder engagement activities.
Innovate & Evolve: Contribute ideas continuous improvement initiatives and service design best practices across projects.
Required qualifications to be successful in this role:
To succeed in this role you should have experience supporting service design activities within digital environments and a passion for creating inclusive user-focused services. Youll combine strong communication and collaboration skills with a practical understanding of design methods and agile delivery.
Experience designing or supporting end-to-end digital services or user journeys.
Understanding of service design principles and user-centred design methodologies.
Experience working within agile multidisciplinary delivery teams.
Ability to communicate concepts visually and facilitate collaborative discussions.
Familiarity with service blueprints journey mapping and workshop facilitation.
Proficiency with tools such as Miro Mural Figma or similar collaboration platforms.
Strong stakeholder engagement and communication skills.
Desirable:
Experience working within public sector GDS NHS or regulated environments.
Knowledge of accessibility standards and inclusive design principles.
Understanding of data-driven design and service improvement approaches.
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What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
IC
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
