Front Office Manager

WELCOME TO A WORLD OF OPPORTUNITIESAT THE WORLDS #1 BEST WORKPLACE AWARDED BY GREAT PLACE TO WORK & FORTUNE-No two days or two hotels are the same but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training resources and support from both managers and colleagues there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Salary of 38000 plus Hilton management benefits and incentives
• Uniform provided and laundered
• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ()
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
  
• Modern and inclusive Team Members areas
• Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community you can opt for biking walking carpooling or using public transportation to reduce your carbon footprint ease traffic congestion and promote a healthier lifestyle. By choosing sustainable commuting options you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.

What will I be doing

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends with a focus on continuous improvement
  
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives work schedules budgets policies and procedures
• Monitor the appearance standards and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products services pricing and policies as well as knowledge of the local area and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit manage train and develop the Front Office team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

What are we looking for

• A minimum of 3 years of Front Office supervisory experience in the hotel leisure and/or retail sector
• High level of IT proficiency
  
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Ability to work on your own and as part of a team

EVERY JOB MAKES THE STAY.

At Hilton It Matters Where You Stay but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company

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