Field Apprentice Engineer Reading

The opportunity:
This role is ideal for individuals looking to begin a career in networking and field engineering through an apprenticeship pathway. You will gain valuable hands-on experience structured training and development opportunities whilst delivering excellent support to Wifinity customers onsite and learning from experienced engineers.

This a 2-year NVQ Level 4 Network Engineer apprenticeship that offers an excellent introduction to the fundamentals of field engineering and networking with hands-on exposure to how large networks infrastructure is builtmaintained and managed. Designed as a development opportunity the role provides structured learning practical experience and a clear pathway for progression withinWifinitysField Engineering team.

About us:
Wifinity was founded in 2007 to solve a problemour armed forces were struggling with reliable connectivity. While living in barracks often in remote locations ordering a landline and booking in an engineer just wasnt an option.

And that problem isnt exclusive to the military either. Students living in University accommodation families visiting holiday resorts or living in shared accommodation and retirement communities.

Conventional home broadband doesnt always work for them.

Wifinity is different. We offer the same benefits as traditional broadband such as super-fast speeds WiFi and secure and private networks but none of the downsides. We even offer Pay As You Go and flexible contracts so customers only pay for what they need without hefty penalties or long contract terms.

We take the complexity out of connectivity.

Key areas of focus:
As part of the Field Engineering team you willrepresentWifinity professionally while supporting customers professionally and positively to help achievehigh levelsof satisfaction building working relationships along the way. Ensuring issues are followed through to resolution.

Key responsibilities will include the following but are not limited to:

• Assistwith troubleshooting network and client device issues onsite both technical and physical.
• Work alongside Customer Service and Technical Support teams to help diagnose and resolve reported issues.
• Support scheduled network maintenance activities as well asassistingwith live break-fix and maintenance faults in the field.
• Helpmaintaintechnical excellence across our networks to deliver an outstanding end-user experience.
• Provide onsite support to the compliance team andassistwith remedial works to meet network installation standards.
• Support the installation of network hardware on new site deployments in line with low-level design documentation.
• Learn and follow health safety and operational procedures while working in the fieldand contribute to achieving team targets and supporting wider businessobjectives.

About You:
You are enthusiastic proactive and eager to learn new skills quickly. You enjoy problem-solving working with technology and interacting with customers. You are adaptable motivated and willing to develop within a field-based engineering role.

We are looking for someone who:

• Holds a full UK driving licence.
• Is willing totravelandoccasionally stay overnight across the UK to meet business needs.
• Is self-motivated and willing to learn and is comfortable working at heights whererequired.
• Has good written and verbal communication skills holds Basic computer literacy is adaptableand works well as part of a team.
• Can remain calm under pressure and work independently whenrequired.
• Has good customer-facing and interpersonal skills coupled withan interest in Wi-Fi networking and technology.

Beneficial to have but notessential

• Previousexposure to networking or IT-related studies
• Experience within an ISP or similar technical industry.
• Networking qualifications or relevant coursework.

We offera competitive salary and benefits package which includes an Annual Leave Buy & Sell Scheme in addition to a remote first working environment allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.

At Wifinitywe are committed to providing a positive environment in which individuals do not encounter bullying or harassment on the basis of protected characteristics which are identified by law (including sexual harassment).We are committed to treating candidates and employees with courtesy dignity and respect.

This advert can be available in other formats (upon request) for those who require it please contact for assistance.

Required Experience:

IC