Director, Digitized Case Processing & Digital Adverse Event Interfaces

Working with Us
Challenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here uniquely interesting work happens every day in every department. From optimizing a production line to the latest breakthroughs in cell therapy this is work that transforms the lives of patients and the careers of those who do it. Youll get the chance to grow and thrive through opportunities uncommon in scale and scope alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits services and programs that provide our employees with the resources to pursue their goals both at work and in their personal lives. Read more: if your next role actually mattered - not just to your career but to patients around the world

At Bristol Myers Squibb we believe that getting patient safety information right - faster smarter and more reliably isnt just an operational goal. Its a moral one. Every adverse event we capture more accurately every process we automate with precision every AI model we govern responsibly: it all traces back to a real person whose safety depends on us getting it right.

Thats the weight and the privilege of this role. And if that excites rather than intimidates you read on.

What are we actually looking for

Were looking for aDirector of Digitized Case Processing & Digital Adverse Event Interfaces- a leader who sits comfortably at the crossroads of pharmacovigilance science cutting-edge technology global regulation and people leadership.

Youre probably already senior in your PV career. Youve led teams managed vendors survived inspections and built interfaces that actually work. But youre restless. Youve seen how much of PV case intake is still manual slow and fragile and youve been thinking about how to change it. Youve got opinions about AI in GxP environments about touchless processing and about how literature screening should be done in 2026 and beyond.

This is the role where those opinions become strategy and that strategy becomes reality.

Heres what youll actually be doing

• Leading the AI-powered transformation of adverse event intakeYoull define and own BMSs multi-year digital intake roadmap deploying AI/NLP OCR RPA LLMs and Agentic AI to build genuinely automated touchless AE case creation workflows all within a validated GxP framework. Youll have your name on a transformation that most PV professionals only read about in conference presentations.
• Owning the interfaces that connect BMSs safety ecosystemFrom Medical Information and Clinical Development teams to CROs licensing partners and regulatory portals like FAERS EudraVigilance MHRA and PMDA youll own every channel through which adverse event data flows in and out of BMS. Youll drive ICH E2B(R3) electronic exchange adoption and replace manual transmissions with validated auditable data pipelines.
• Reinventing how BMS screens medical literatureYoull lead the digital transformation of BMSs Medical Literature Screening programme moving to AI/NLP-driven screening across global databases including PubMed EMBASE Cochrane and J-Stage. Youll govern search string development manage AI classifier calibration and ensure the programme is always audit-ready.
• Building and leading a world-class global teamYoull lead a geographically distributed team across the US UK Switzerland India and Japan building a culture of psychological safety scientific rigour and continuous improvement. Youll define career pathways upskill your team in AI/ML fundamentals and develop the next generation of PV innovation leaders.
• Turning data into decisionsYoull design and own the KPI framework for your function touchless processing rates intake cycle times data completeness literature screening accuracy and vendor SLA performance. Youll use operational analytics and AI-generated dashboards to identify bottlenecks and continuously raise the bar.

What youll bring to the table

Youll need10 years in Pharmacovigilance or Drug Safety including at least 35 years at Director level and a minimum of 7 years of hands-on experience in ICSR data acquisition case intake or processing in pharma biotech or CRO environments.

What truly sets you apart is your ability to take a digital transformation vision and make it real translating ambiguous future-state thinking into clear actionable roadmaps that get delivered. Youre equally at home in a regulatory conversation about ICH E2B(R3) compliance and a technical deep-dive on AI/NLP classifier performance. Youve been in the room during FDA EMA MHRA and PMDA inspections and you know what inspection-readiness really requires.

Ideally youll also bring:

• Experience deploying AI NLP OCR or RPA in a GxP-regulated environment
• A proven track record building AE data interfaces with internal and external partners
• Literature screening programme management including AI-assisted platforms
• Deep knowledge of ICH E2B(R3) across at least two major ICH regions
• Familiarity with ARIS Global LifeSphere Oracle Argus or Veeva Vault Safety
• Experience managing cross-regional teams and exposure to AI governance in life sciences

Ready to shape the future of patient safetyWed love to hear from you. Apply today and lets start a conversation.

#LI-Hybrid

If you come across a role that intrigues you but doesnt perfectly line up with your resume we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work Life-changing Careers
With a single vision as inspiring as Transforming patients lives through science every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture promoting global participation in clinical trials while our shared values of passion innovation urgency accountability inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential site-by-design field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles onsite presence is considered an essential job function and is critical to collaboration innovation productivity and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application or in any part of the recruitment process direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.

Bristol Myers Squibb is Disability Confident Employer

A UK Government scheme

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records pursuant to applicable laws in your area.

Data Protection

We will never request payments financial information or social security numbers during our application or recruitment process. Learn more about protecting yourself at data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way please contact BMS at . Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.