Digital Product Manager (Customer & Loyalty)
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Job Summary
OVERVIEW:
WHAT YOULL BE DOING:
As a Product Manager within Customer & Loyalty you will:
- Own and execute key parts of the Customer & Loyalty roadmapprioritisinginitiatives that improve retentionengagementandcustomer revenue.
- Work closely with engineers designersand technical stakeholders to defineshapeand deliver product enhancements acrosswebappand IRL platforms.
- Translate customer business and operational needs into clear product requirementsepicsand user stories that enable scalabledelivery.
- Partner with CRM and Marketing teams to ensure the right product capabilities exist to deliver more relevantpersonalisedand effective customer communications.
- Collaborate with DataAnalyticsand Marketingteams to improveevent trackingKPImeasurement and insight generation across customer & loyaltyjourneys.
- Be comfortable working inagile sprintssupporting squad ceremoniesandconfidently mapping user journeys and flows.
- Contribute to business cases andprioritisationdecisions by combining customer insight operational understanding technicalfeasibilityand commercial impact.
- Communicate roadmap updates delivery progressrisksandoutcomesto stakeholders at multiple levels.
- Manage multiple concurrent product development tracks ensuring fast execution without sacrificing quality.
- Own and define the AB testing planidentifysuitable testhypothesisandpre and post analysis with the core squad.
WHAT YOULL NEED:
Essential Criteria:
- Demonstrable experience in digital or eCommerce product management with exposure to customer CRM loyalty dataplatformor systems-led product areaspreferred.
- Strong ability to work with engineering teams on technically complex problems translating between business context and technical implementation.
- Experience defining and delivering product requirements forboth front andbackend services platform capabilities systemsintegrationsor operationally complex product features.
- Strong understanding of product discovery and delivery in an agile environment including backlog management sprintplanningandprioritisation.
- Confident working with APIs system dependencies data flows third-partyplatformsand integration-based product challenges(eg: Shopify).
- Strong communicationskills with the ability to bring clarity to ambiguity and align cross-functional teams around outcomes and delivery plans.
- Analytical mindset with the ability to use data customerinsightand operational context to inform product decisions.
- Experience managing multiple product development tracks in a fast-paced environment without losing attention to detail.
- Strong stakeholder management skills with the confidence to collaborate challenge constructively and influence decisions across producttechnologyand business teams.
- Curiousand proactive with a bias for action anda strong senseof accountability.
Preferred skills & experience:
- Experience working in CRM loyalty CDPMarTechor customer data environments specific platformknowledgein BrazemParticleand Talon One is an advantage
- Exposuretoplatforms and tools related to customer engagement identity segmentation consentmanagementorpersonalisation.
- Experience in retail fashion membershipsubscriptionorecommercebusinesses.
- Familiarity with experimentation eventtrackingand measurement frameworks across digital products.
CLOSING DATE: FRIDAY 17th JULY 2026
LOCATION: Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ Solihull UK.
BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. Were an equal opportunities employer and for us that means we always strive to be as inclusive as possible in all aspects of employment right from your application. Were committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If youd like to request a reasonable adjustment please email .
ABOUT US.
Were here to unite the conditioning community. We believe that putting the sweat in today prepares us for tomorrow. So we give people the tools they need to reach further go faster be stronger. We celebrate those who show up for themselves to be their physical or mental best whatever that means for them. Its what we want for our community and our team. A team thats growing rapidly around the world. A collective of talented individuals working together to invent Gymsharks future. Our plans are ambitious and were looking for people who want to join us for the ride our growth will be your growth.
THE PERKS.
Standard benefits include:
- Performance-based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday additional day for your birthday & Bank Holidays
- Contributory Employer pension scheme
- Flexible benefits programme including salary sacrifice EV scheme dental insurance cycle to work tech scheme holiday trading
- Gymshark Employee Discount & long service awards
- Access to High Street cashback and discounts
- Financial Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Life Assurance
Office location specific benefits include (IQ):
- Gym Membership to The Lifting Club (LC)
- Onsite lunch provision & coffee bars
- EV charge points available
Office location specific benefits include (LDN):
- Funded multi-site fitness membership
Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Required Experience:
IC
About Company
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