Data Platforms Service Delivery Manager
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Job Summary
Primary Details
Time Type: Full timeWorker Type: EmployeeData Platforms Service Delivery Manager
Location: London
Type: Permanent full time
Flexible working: Happy to talk flexible working
The Opportunity
QBE Europe is recruiting a Data Platforms Service Delivery Manager to join the EO Data & AI function. As QBE continues to modernise and scale its data and AI platforms this role is critical to ensuring that data platforms are operated as reliable secure and customerfocused services with clear accountability for availability performance and continuous improvement.
The role provides a key interface between platform engineering teams vendors and business users ensuring stable operations while supporting the safe transition of platform enhancements into businessasusual service.
Having the right to work in the UK is a requirement for this may consider sponsorship at its discretion.
About QBE
At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.
Werean international insurer with more than 13000 people working across 26 countries which meanswerebig enough for your ambitions yet small enough for you to make a real exciting momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact at work and in the world As part of the QBE teamyoullget to spend every day working with people who are passionatetalentedand kind.
Your New Role
Own the endtoend service management of data and analytics platforms.
Establish manage and report against SLAs and OLAs for data platform services.
Act as the primary operational contact for platform incidents issues and service requests.
Coordinate incident problem and change management across platform teams and thirdparty vendors.
Ensure effective monitoring alerting and performance management of platforms.
Drive continuous improvement in platform reliability resilience and user experience.
Support safe transition of platform changes and enhancements into BAU operations.
Manage vendor service performance and escalations in line with contractual arrangements.
Provide visibility of platform health risks capacity and trends to senior stakeholders.
Support operational readiness for platform growth and new capabilities.
About You
Proven experience in service delivery service management or operations roles ideally within data or technology platforms.
Strong understanding of IT service management principles such as incident problem and change management.
Experience managing thirdparty vendor performance and service levels.
Ability to operate calmly and effectively in complex fastpaced environments.
Strong communication skills with the ability to engage technical and nontechnical stakeholders.
A pragmatic customerfocused approach with a strong commitment to operational excellence.
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
30 days holiday a yearwith theoptionto buy up to 2additionaldays.
Flexible working-balancing work and life is important so our flexible working opportunities are open to all this can include part-time job share and compressed hours.
Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary.
To learn more about benefits of working with us clickRewarding our people - QBE European Operations
Awards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
Insurance Post British Insurance Awards 2025:
Winner: Commercial Lines Insurer of the Year Winner: Reinsurer of the Year - QBE Re Winner: ESG Diversity Equity and Inclusion Initiative of the Year Winner: Insurance Personality of the Year - Chris Wallace Executive Director UK insurance
AXCO Global Insurance Awards 2024 Winner:Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024:QBE rated as a 5-Star Cyber Insurer
To learn more about our achievements clickhere
Apply now andletsmake it happen!
Ifyourelooking for a career that combines yourexpertiseand your empathy click Apply today.
Your career. At the heart of it.
Skills:
Analytical Thinking Application Development Commercial Acumen Critical Thinking Intentional collaboration Managing performance Platform Management Prioritization Process Improvements Product Management Reliability Engineering Resource Planning Risk Management Software Development Life Cycle (SDLC) Methodologies Stakeholder ManagementHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Manager
About Company
QBE Insurance Group is one of the world's top 20 insurance and reinsurance companies, located in 26 countries. Visit us for company information.
