Damage Claims Agent

The Damage Claims Agent manages vehicle damage cases from incident report to repair completion and handover to the Billing & Recharge team. You will coordinate repairs gather evidence and communicate with customers drivers bodyshops and internal teams to ensure efficient and cost-effective vehicle return to service. If you thrive in a dynamic environment and enjoy problem-solving join Team Orange.

YOUR ROLE AT SIXT
You receive and log damage reports assessing evidence to prioritise and categorise incidents accurately
You source and evaluate repair estimates authorise repairs within limits and coordinate repair bookings
You monitor repair progress arrange temporary vehicles and conduct quality checks before handover
You maintain accurate case records and compile files for Billing & Recharge handover
You provide clear liability assessments and liaise with Insurance Professionals on complex cases
You keep customers drivers and stakeholders updated and handle inquiries professionally within SLA

YOUR SKILLS MATTER
Experience You have coordination case management or customer service experience
Organisation You manage multiple cases simultaneously with strong attention to detail
Communication You possess excellent written and verbal communication skills
Tech-savvy You are comfortable working with computer systems and databases
Background Ideally you have knowledge of fleet automotive insurance or claims administration
Know-how Basic understanding of vehicle damage and repair processes is advantageous

WHAT WE OFFER
Competitive Reward Package
Attractive base salary with a performance-based bonus

Time Off & Financial Security
Up to 22 days holiday plus bank holidays pension scheme and life assurance

Wellbeing & Support
Employee Assistance Programme and access to wellbeing resources

Career Development
An entrepreneurial flat management structure with direct access to decision-makers and genuine opportunities to grow your career

Additional Information :

About us:

We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Remote Work :

No

Employment Type :

Full-time