Customer Service Representative

Whatyoulldo

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of by taking ownership of customerstransactional or service requests and answering specific product Customer Service Representatives alsoeducate our customers around HSBC self-service devices and actively speak to themaround HSBCs digital platforms givingthemthe choice of how they wish to bank with us.

Werelooking for people who are passionate about delivering an outstanding customer experience people who are ambitious and have a helpful Service experience is helpfulbut is not essentialaswhatwerereally interested in is someone who can hold a conversationandwho has a genuine passion for goingabove and beyondfor customers everything else we can teach you!

At HSBCwerepassionate about coaching and developing our peopleyoullhave access to our learning platform and the opportunity to develop yourself and your career further.

Within this role youll:

• Provideexceptional face-to-face customer servicein a timely mannerwhilst working inafast-pacedbusy Branch environmentand adhering to our policies and procedures

• Process a wide range of transactionswhilstmaintaininga high degree of accuracy

• Haveexcellent attention to detail

• Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms

• Collaborateas part of thedynamic Branchteamand activelyseekto improve workflows and processesto make banking with HSBC easier for our customers

What do I need to be successful

• Demonstrateexcellentcommunication skillsenablingyou to engage in effective conversations build strong connections and show empathy to our customers

• The ability to take ownership of customer enquiries through to resolutionyoullpride yourself on delivering a customer experience that exceeds expectations delivering a personalisedfriendlyandefficient service

• Be resilient to a continuous changing environment

When & where youll work

This is a full-time role that requires you to work35 hours per week between the hours ofMonday to Friday 09:00-17:00andSaturday 09:00-13:30.(Not all our branches are open on a Saturday).Applications are open to UK Residents over theage of 18 currently with the valid right to work in the UK for a minimum of 14 months we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week unfortunately we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with anyadditionalcosts reimbursed in line with HSBC Expenses Policy.

Your Training

Youllreceivefull trainingin-branch to get you up to speed with the specifics of your job role the systems you will use as well as the products and services that HSBC offer. OurCustomer Service Representativetrainingcourseis8 days in total split over 2 our trainingis importantwe require you to attend the whole course therefore you will be unable to take holidays during your training period.

What Youll Get!

We offer an attractiveminimumstarting salary of25000based on 35 hours per weekplus an annual discretionary performance bonus.

You will also receive:

• Over six weeks holiday. This includes bank and public holidays with theoptionto buymore

• Perks at Work Benefit where you will be able to access to 30000 national & local employee discounts

• A market-leading employerpension contribution

• BUPA Healthcare

• Life Assurance equivalent to four times your annual salary

• Access to a flexiblebenefits platformoffering upgrades toHealth Club Memberships Retail Voucher Cards Car Breakdown Cover and more

• Sharesave schemes a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate