Customer Service Coordinator Business & Industry

Reconomy

Job Location:

Telford - UK

Monthly Salary: Not Disclosed

Posted on: 29 days ago

Vacancies: 1 Vacancy

Job Summary

At Reconomy Connect were changing the way the world thinks about waste. By bringing together several of Reconomys market-leading brands and specialist services were leading the shift from traditional waste disposal to smart sustainable resource management.

With over 30 years of experience we combine cutting-edge technology with the power of people to deliver bespoke end-to-end waste solutions. Our work helps customers reduce costs improve sustainability and meet their environmental goals - while driving real change.

The Head Office of the Recycling Loop in Telford youll join over 300 colleagues who are all working toward one shared goal: a world without waste.

Specialist teams with extensive experience in sectors such as House Building Construction Manufacturing Retail and Hospitality build strong customer relationships understand business challenges and create tailored innovative waste management solutions.

Our success is built on four core values:

Community: We work hand-in-hand with the communities we serve creating cleaner environments and supporting local development.
Colleague: We believe our people are our greatest asset. We invest in your growth wellbeing and success through training support and career progression.
Customer: We are trusted by clients across the UK to deliver reliable responsive and innovative recycling services.
Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

Whether youre starting your career or looking to take the next step Reconomy Connect in Telford offers a dynamic inclusive and forward-thinking workplace where your ideas matter and your work makes a difference.

About the role

Do you have customer service experience in an office retail or hospitality Maybe youre working in an administration role but not yet had the chance to speak to customers on the phone.

As Customer Service Coordinator in the Business & Industry team your focus will be on providing exceptional service to an extensive range of customers building and nurturing strong relationships with key contacts and providing support on a variety of communication platforms. If you are enthusiastic driven and ready to join a supportive team who thrive on great customer satisfaction and achieving KPIs then look no further.

You would be expected to maintain up to date knowledge of the sectors products and services which will aid you in understanding the expectations and specific needs of the customers.

Its important that you are organised proactive and willing to investigate customer complaints/enquiries taking ownership of the instance and being a point of contact from start to finish.

Additional Information:

37.5 hours per week Monday to Friday. 8:30am to 5pm with 1 hour for lunch.
First 3 months will be working from the Telford office 5 days a week then after the 3 months the option for hybrid working with a minimum requirement of 3 days worked from the office.
The occasional Saturday shift is a requirement and will be worked from home 8am-12pm. This is done on a rota basis roughly 1 in 7 weeks and is paid at a fixed rate.

What we need from you

Experience in customer service whether that be in an office retail or hospitality.
Comfortable with working under pressure in a fast-paced environment.
Effective communication skills both written and verbal.
IT Literate a good ability with Microsoft programmes such as Word Excel Outlook and Teams.
Good attention to detail to ensure accuracy when placing orders.

What we offer

Financial perks: Pension scheme length of service rewards and referral bonuses
Exclusive discounts: MyPerks platform Cycle to Work scheme gym membership discounts and skip hire discounts
Health & wellbeing: Flu jabs eyecare vouchers and an Employee Assistance Programme
Mental health support: Confidential counselling MyPerks Wellbeing Centre and access to trained Mental Health First Aiders
Family-friendly: Enhanced maternity/paternity leave birthday off and holiday trading scheme
Community engagement: Volunteer days and collaboration with local charities
Generous holiday: Start with 23 days rising to 25 after 2 years plus buy/sell options
Employee voice: Regular My Voice surveys and follow-up check-ins to drive meaningful change

Required Experience: