Customer Engineer

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Join a Global Leader in Financial Technology Become a Customer Engineer at NCR Atleos!

• Job Title: Customer Engineer
• Location: Halifax - Field Work
• Salary: 30000 - 33000 depending on experience
• Hours: 42.5 per week across 5days with weekend work on rota basis
  

MAIN RESPONSIBILITIES:

• Diagnose faults and perform repair or replacement of ATM modules on-site
• Install maintain and repair equipment within an assigned territory/region
• Take ownership of customer issues or incidents ensuring satisfaction and compliance with Service Level Agreements
• Carry out work with adherence to the Health & Safety Policy
• Role may involve prolonged travel lifting and carrying toolkits/parts of varying weights and bending squatting walking standing or sitting for extended periods
• Full training and equipment provided. Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
  

KEY QUALIFICATIONS:

• Valid Full UK manual driving license
• Strong local geographical knowledge
• Experience in break/fix IT computer/mechanical repair
• Basic computer hardware and software knowledge
• Experience with Windows operating systems
• Experience in general PC hardware and software maintenance
• High level of mechanical/electrical aptitude
• PIA licences desirable but if you dont hold one it will be provided
  
• Excellent interpersonal skills and customer facing relationship skills
• Ability to work independently with minimal supervision strong problem-solving skills quick learner and capable of performing well under pressure
  

PREFERRED QUALIFICATIONS (NOT ESSENTIAL):

• NCR/Wincor ATMs experience
• Previous Field Based experience
• Previous Engineering experience
  

WHAT WE CAN OFFER YOU:

• 30000 - 33000 depending on experience
• Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
• 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours 30 minutes brake)
• 24 days holiday rises to 25 after 5 years service.
• Competitive defined contribution company pension with Fidelity.
• 75% Employer funded single private medical cover with the option to buy additional cover.
• Access to opt into a range of competitively priced benefits including health cash plan dental cover cancer checks health assessments critical illness cover and cycle to work scheme.
• Employee life assurance.
• Employer funded Income protection scheme.
• Employee Assistance Programme with 24/7 counselling service.
• Access to MYGYM discounts for membership offers and discounts.
• Access to a range of lifestyle discounts.

#LI-DNI

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.