CRM Technology Engineer (Data & Platform)

Were looking for a CRM Engineer (Data & Platform) to join our CRM team in London. Youll support our global CRM team by building maintaining and improving the data and platform infrastructure that powers reliable scalable CRM.

In this role youll focus on the technical foundations behind CRM combining data engineering platform architecture and CRM systems understanding to ensure customer data is reliable activation-ready and easy to work with across our ecosystem.

Youll work across Kafka event streams Snowflake Braze internal tools and supporting integrations to transform raw product and customer data into trusted CRM-ready datasets scalable activation systems and effective CRM execution.

Youll often be the person the team turns to when something doesnt look right whether thats a data inconsistency event flow issue customer attribute problem integration failure or CRM platform behaviour that doesnt align with expectations. You enjoy solving technical problems methodically working across systems and improving the infrastructure that powers CRM long term.

Heres how youll be contributing to the CRM team:

• Support the ingestion transformation and modelling of event-driven customer data within Snowflake to create and maintain CRM-ready datasets
• Build and maintain reliable data flows from Kafka into Snowflake and onward into CRM activation platforms
• Validate event payloads schemas identifiers timestamps and data quality before they are used for CRM targeting or personalisation
• Support and improve CRM data pipelines activation architecture and platform integrations across Kafka Snowflake & CRM platforms
• Validate and troubleshoot customer data flows events attributes and personalisation logic to ensure CRM reliability
• Support the day-to-day technical operation implementation and optimisation of our CRM ecosystem including Braze internal tools and supporting platforms
• Act as a technical partner to CRM stakeholders helping translate lifecycle and marketing requirements into scalable data and platform solutions
• Identify and resolve issues across data architecture integrations campaign logic and platform performance
• Improve CRM segmentation targeting and activation reliability through stronger data engineering modelling and governance
• Contribute to QA processes documentation operational workflows and technical best practices
• Share knowledge that improves the wider teams understanding of CRM data and platform capabilities
• Build support and troubleshoot Braze campaigns audience logic data structures and platform configurations to ensure reliable CRM execution

This role will give you the opportunity to: 

• Build technical depth: Work across CRM data architecture Kafka event streams Snowflake engineering and modelling activation systems and CRM platform infrastructure
• Solve meaningful problems: Diagnose and improve the systems that power customer communications globally
• Have visible impact: Build stronger CRM foundations that improve reliability scalability and execution
• Improve how the team works: Help shape better data governance QA and operational maturity across CRM

Qualifications :

About you:

• You have 5 years experience working in data CRM technology MarTech or platform engineering roles
• You have strong SQL data engineering and data modelling experience (Snowflake or similar preferred)
• You have experience working with Kafka or similar event-streaming systems or strong transferable experience working with event-driven customer data within Snowflake or similar data environments
• You have hands-on experience working with CRM or customer engagement platforms (Braze strongly preferred) including campaign builds audience logic data structures and platform implementation
• You understand how customer data attributes events and integrations power CRM systems
• Youre comfortable troubleshooting technical issues across data APIs integrations and platform logic
• You approach problems methodically and enjoy working across both data systems and operational platforms
• You communicate clearly and can translate technical complexity into practical solutions
• Youre proactive about improving documentation governance workflows and system reliability

Nice to have:

• Braze technical implementation experience
• Reverse ETL / activation tooling (e.g. Hightouch)
• API or integration engineering experience
• HTML / CSS / Liquid or templating familiarity

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time