CRM Executive | LOOKFANTASTIC

About THG

We are THG a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC Myprotein ESPA Perricone MD and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

With us youll go further faster. What are you waiting for

Life at THG Beauty

We know that beauty isnt one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone everywhere empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands inclusive of ESPA Ameliorate and Christophe Robinwith a marketplace for over 1300 third-party beauty brands through online retail sites LOOKFANTASTIC Cult Beauty and Dermstore THG Beautys ambition is to be the global digital partner of choice across the beauty industry supporting the channel shift to online.

THG Beautys breadth of relationships is unique to the beauty market; it engages with brands as a retailer a brand owner and a product developer and manufacturer making it the industrys digital strategic leader.

Why be a CRM Executive at THG Beauty

We are looking for anambitiousCRM Executive to support the delivery of the CRM strategy across the UK and Ireland markets.This includes thecreation of emails creative excellence commercialrelevancyand customerjourneys. You will be planning briefing building and scheduling all emails including daily BAU sends workflows andautomatedemails.

You will be working collaboratively across a variety of teams (such aseCommerceBrand and Activationteams) to executechannel plans. Off the back of the sends you will be reviewing performance always looking for new ways to improve the customer journey andoptimisingperformance.

As a CRM Executiveyoull:

• Responsible for thesupportingtheday-to-day planningacross UK and Ireland markets-creation and build of email marketingand app pushcampaigns.
• Daily checks across key email performance metrics to understandsuccessof individual email and take away learnings (open rate click through rate conversion rate etc.)
• Owning the creative developmentwerelooking for people that care about the details and ensure the brandisrepresented in each email.
• Working closely with theSenior CRM Executive and Senior CRMManager toidentifytrends and opportunities with the goal tooptimiseemail performance metrics: open click through conversion rates.
• Planning campaigns and customerincentives ahead of time work withactivationteam to executecampaign activity and eCommerce team forlocalisedemail sends.
• Gain insights on customer behavior and trends across beauty markets and implement this into content.
• Working on project lead tasks to support the overarching CRM strategy.

What skills and experience do I need for this role

• 1 years experience in a CRM or similar role.
• Proven experience using CRM and marketing automation platforms.
• Ability to form good working relationships with internal teams.
• Strong analytical skills with the ability to interpret data and turn insights into actionable recommendations.
• Experience managing multiple campaigns and priorities in a fast-paced environment.
• Confidentpresenting toand influencing wider stakeholders.
• Excellent communication andtime-managementskills.
• Highlyorganised self-motivatedand able to manage multiple projects simultaneously.
• Strong attention to detail.

Desirable

• Beautyretailor eCommerce CRM experience.
• Team player able to collaborate across functions.
• Experience working with loyaltyprogrammesor customer retention initiatives.

Whats in it for me

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.

• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.

• Dont want to work on your birthday We dont either! Enjoy your day off on us!

• Enhanced maternity and paternity pay depending on length of service.

• Up to 10 days compassionate leave.

• Buy back up to 3 days each year.

• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
  
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.

• State-of-the-art on-site gym.

• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.

• Subsidised bus pass from Manchester City Centre to our ICON office.

• Up to 50% staff discount on THG brands.
  
  
• On-site staff shop.
  
• Know someone who would be perfect for THG Refer them and get up to 1000 when they pass their probation.

• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you havent heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.