Contract Support

Contract Support

38 Berkeley Square London
Pareto FM
Full-Time Site-Based

About the Role

Pareto FM is looking for an experienced and highly organised Contract Support professional to join our team at one of Londons most prestigious and technologically advanced client sites.

Based at 38 Berkeley Square this role sits at the heart of the operation supporting the delivery of a luxury workplace experience for a sole-occupant global brand. More than a traditional FM administrator position this role acts as the operational engine of the contract transforming smart building data into meaningful insights coordinating service delivery and ensuring operational excellence across all aspects of the account.

Youll work closely with the Account Manager engineering team specialist contractors and client stakeholders to maintain the highest standards of service compliance reporting and workplace presentation.

The Role

As Contract Support youll be responsible for managing the operational rhythm of the contract through ServiceNow and other smart-building platforms ensuring accurate reporting effective coordination and robust documentation management.

This is an ideal opportunity for someone with strong CAFM or ServiceNow experience excellent attention to detail and the ability to communicate complex operational information clearly and professionally.

What Youll Be Doing

Data Reporting & Performance

• Maintaining the Daily Live Building Pulse dashboard ensuring data accuracy and usability

• Producing monthly performance reports using information from ServiceNow Niagara TwinView OEM systems and subcontractor reports

• Gathering validating and analysing KPI data across all contract performance measures

• Supporting quarterly business reviews and strategic performance reporting

• Preparing ESG and sustainability-related reporting information

• Identifying trends anomalies risks and opportunities through data analysis

ServiceNow & System Management

• Maintaining asset register accuracy and integrity

• Managing PPM libraries and planned maintenance schedules

• Monitoring SLA performance and workflow management

• Maintaining compliance documentation and certification records

• Conducting monthly quality audits of ServiceNow records and tickets

• Supporting alarm management and smart building integrations

Operational Coordination

• Coordinating engineering and contractor activities across the site

• Managing subcontractor scheduling and visitor coordination processes

• Supporting event readiness planning and post-event reinstatement activities

• Assisting with resource planning engineering rotas and service delivery requirements

• Maintaining critical spares records and planned maintenance schedules

Documentation & Compliance

• Managing defect and snagging registers

• Maintaining warranty schedules and compliance documentation

• Coordinating O&M documentation and technical records

• Supporting mobilisation and continuous improvement activities

• Ensuring documentation remains accurate current and audit-ready

What Were Looking For

Essential

• Previous experience within a Contract Support CAFM Administrator Service Coordinator or Facilities Management support role

• Strong experience using CAFM systems ideally ServiceNow

• Excellent reporting administration and document management skills

• Strong analytical and data interpretation capability

• Excellent written and verbal communication skills

• High attention to detail and organisational skills

• Proficient in Microsoft Office particularly Excel and PowerPoint

• Experience working within a client-facing environment

Desirable

• Experience within premium corporate workplaces or high-end commercial environments

• Knowledge of smart building technologies and integrated building management systems

• Experience supporting engineering or technical FM contracts

• Understanding of compliance documentation and statutory maintenance requirements

• Experience working with platforms such as Niagara TwinView or similar building technologies

About You

Youll be highly organised professional and comfortable managing multiple priorities within a fast-paced environment.

You take pride in producing high-quality work have a natural eye for detail and can confidently engage with stakeholders at all levels. Youre equally comfortable analysing performance data coordinating operational activities and producing executive-level reports.

Most importantly youll understand the importance of discretion presentation and service excellence within a premium client environment.

Team & Support Structure

• Reporting directly to the Pareto FM Account Manager

• Working closely with the on-site engineering team

• Collaborating with workplace partners specialist contractors and service providers

• Supporting operational and strategic service delivery across the contract

Why Join Pareto FM

• Work within one of Londons most prestigious workplace environments

• Be part of a forward-thinking smart building operation

• Exposure to advanced workplace technologies and systems

• Strong team culture and supportive management structure

• Opportunities for development and progression within a growing FM business

• A role where your contribution directly influences service delivery and client success

This is an excellent opportunity for an experienced Contract Support professional looking to move into a more senior analytical and operationally focused role within a premium facilities management environment.