Continuous Process & Service Improvement Analyst

OVERALL SUMMARY

At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you dont tick every box. We celebrate diversity promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Asset FinanceTeam working within our central operations hubwhere you will support the delivery and embedding of Operational Excellence across operational teams by drivingstructured problem solving operational performance improvement standard ways of workingand continuous improvement activity across the hub.

Our ideal team member will have previous experience in coaching facilitation process observation and performance analysis helping to identify improvement opportunities improvingoperational flow and service delivery with excellent communicationskills.

RESPONSIBILITIES

• Embed Operational Excellence principles and standard ways of working across the hub ensuring teams apply consistent structured approaches to performance and improvement
• Drive effective daily management routines including huddles visual management process confirmation skills matrices and structured performance discussions
• Facilitate improvement activity by helping teams identify waste variation bottlenecks service risks and opportunities to improve operational flow quality productivity and customer outcomes
• Coach Hub Managers Team Leaders and operational teams in structured problem and continuous improvement techniques
• Support operational readiness and implementation activity relating to business change centralisation transition programmes and operational restructuring
• Share best practice lessons learned and improvement opportunities across hubs and business areas
• Embed any changes to process or ways of working in-line with regulatory or internal audit requirements

WE WOULD LOVE TO HEAR FROM YOU IF HAVE/ARE:

• The ability to work independently as well as part of a team
• Proven experience of working proactively and taking initiative
• Numerate with analytical ability
• An ability to communicate with both customers and colleagues at all levels of seniority and liaise effectively with other internal departments
• Strong interpersonal skills quick to develop and maintain relationship both internally and externally
• Operational resource planning and design exposure

IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE:

• Good knowledge of Microsoft Products
• Previous knowledge and experience of the Financial Services Industry and in similar operational or customer facing roles
• Previous knowledge and experience of the Asset Finance industry
• Experience of leadership and team coaching

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format or any other adjustments are encouraged to email us at or request a call back.

ABOUT US

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending deposit taking and securities trading. We employ approximately 3000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers please visit our careers page: find out more about life at Close Brothers:
find out more about our benefits:
find out more about our commitment to creating an inclusive environment:
Our Responsibility - Diversity and inclusion Close Brothers Group

#LI-TW1 #LI-Hybrid #LI-CBAFL

Close Brothers is a UK specialist banking group providing lending and deposit taking. We employ approximately 3000 people principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange.

Our specialist lending and deposit solutions include:

• Commercial: Offers specialist and predominantly secured lending principally to the SME market.
• Retail : Provides intermediated finance through motor dealers motor finance brokers and insurance brokers and savings products for individuals and corporates.
• Property: Offers residential development finance to established UK property developers funding for commercial properties and bridging and refurbishment loans.

At Close Brothers we are here to help people and businesses thrive over the long term.

Through our deep sector knowledge and expertise focus on delivering excellent and specialist service and strength of established relationships we support our customers through the cycle. Our values of deep expertise consistent service and long-term relationships embody our distinctive culture and customer-centric approach.

We also recognise our responsibility to help address the social economic and environmental challenges facing our businesses employees and customers now and into the future.