Contact Centre Advisor
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Job Summary
Are you passionate about delivering a first class service experience to your customers If you are then Epsom & Ewell Borough Council would like to hear from you.
We are looking for enthusiastic customer-focused individuals to join our Contact Centre this role you will provide the public with a first-class telephone service delivering frontline advice and information across a wide range of Council services.
You will be working in a fast-paced and demanding environment so it is important that you are well organised can remain calm focused and professional irrespective of whether you are handling enquires over the telephone in person at the Town Hall or by email or post.
You will have proven experience of working in a busy front line customer service environment and be capable of handling a range of situations with tact diplomacy and empathy. Excellent communication and listening skills the ability to converse with all types of people and a polite and courteous attitude is a must as is a commitment to providing excellent customer care. You will also be able to work well under pressure with minimum supervision while ensuring consistency and accuracy be confident with technology and the use of software systems with good keyboard skills.
If you are interested in this opportunity within a highly committed and professional team then we would like to hear from you. For further details please contact Hannah Finbow or Marie Shergold on .
Closing date: 8th June 2026
Interviews: 17th and 18th June 2026
How to apply
Please apply online via the link provided by completing our application form. Please note we do not accept CVs for this position.
Required Experience:
Unclear Seniority
