Commercial Sales & Service Analyst Global Marine & Navy

About Us

Johnson Controls a global leader in thermal management mission-critical building systems energy efficiency and decarbonization helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

For more than 140 years Johnson Controls has delivered performance where it really matters. Backed by advanced technology lifecycle services and an industry-leading field organization we elevate customer performance turn goals into real-world results and help move society forward.

Overview

Join our Global Marine & Navy (GMN) team as a Commercial Sales & Service Analyst where youll act as a strategic business partner to leadership translating complex data into clear actionable insights that drive revenue growth service productivity and customer value.

In this role youll enable faster and better decision-making by delivering data-driven recommendations influencing commercial behaviours and standardising performance visibility across global markets.

Key Responsibilities

Customer Analytics (Growth Retention & Value Creation)

• Identify and prioritise growth opportunities through segmentation whitespace analysis and spend modelling
• Analyse customer lifecycle installed base and service footprint to uncover expansion and retention opportunities
• Develop account-level insights combining performance pipeline and activity data
• Provide next best actions to support sales focus and success
• Embed insights into commercial routines such as account and pipeline reviews

Commercial Performance & Pipeline Insight

• Provide visibility into pipeline health conversion rates and backlog performance
• Deliver insights on win/loss trends pricing and execution gaps
• Support improvements in funnel quality velocity and forecast accuracy
• Translate analysis into actions that drive revenue outcomes

Service Productivity & Performance Analytics

• Own and manage global service productivity reporting
• Define and standardise key performance metrics (utilisation throughput backlog etc.)
• Deliver weekly and monthly insight packs with clear actions and recommendations
• Track execution and measure impact of improvement initiatives

Headcount Capacity & Coverage

• Build and maintain capacity and headcount models aligned to growth targets
• Identify gaps in coverage productivity and utilisation
• Support hiring territory planning and quota alignment
• Recommend resource optimisation strategies to leadership

Commercial Operating System & Insight Delivery

• Develop scalable dashboards and insight packs across all GMN regions
• Standardise KPI definitions governance and data quality standards
• Create unified views across ERP and CRM systems
• Automate reporting to improve speed accuracy and consistency

What Youll Bring

Essential Skills:

• Strong analytical capability with the ability to link data to commercial outcomes
• Excellent problem-solving and structured thinking skills
• Ability to influence stakeholders and translate insights into action
• Strong communication and business partnering skills
• High level of organisation discipline and outcome focus

Experience & Technical Skills:

• Proven experience in sales service or commercial analytics roles
• Experience working with CRM ERP and BI tools (e.g. Salesforce Power BI Excel SQL)
• Experience delivering insights that drive measurable business performance improvements

Ready to Apply

If you thrive on turning data into meaningful business impact and want to play a key role in driving commercial performance across a global organisation wed love to hear from you.

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