Chief Technology Officer, Cloud9

About us @Symphony

Secure. Connected. Intelligent.

Symphony is an AI-powered communication and technology company fueled by interconnected platforms: messaging voice directory and analytics.

Our end-to-end encrypted technologies enable over 1400 institutions to accelerate AI impact prioritize data security navigate complex regulatory compliance and optimize business interactions.

Role Description:

The Chief Technology Officer Cloud9 (CTO) is a highly strategic and technical leader responsible for defining and executing the technology vision product architecture engineering strategy security framework and innovation roadmap for Cloud9 Trader Voice. Cloud9 Trader Voice is Symphonys cloud-native full-featured turret replacement that delivers secure resilient voice and collaboration solutions for the global trading community connecting 20k users across 900 firms.

This critical leadership role leads a global team of highly skilled employees and is accountable for building and scaling a world-class technology organization that delivers secure resilient low-latency and highly available voice and collaboration solutions for financial markets participants. The CTO will align technology investments with commercial goals product roadmap regulatory requirements and customer needs acting as a bridge between technical execution commercial strategy and clients. Serving as a key member of the operating leadership team the CTO will be a trusted advisor to Symphonys CEO COO CIO and executive team on technology strategy cyber risk infrastructure resilience and investment planning.

Key Responsibilities:

Leadership & Strategy

• Define and communicate the long-term technology vision and roadmap for the Cloud9 platform aligned with company strategy and growth objectives.
• Partner with the Cloud9 Head of Product and Cloud9 Head of Sales to align technical goals and execution with business objectives.
• Identify and direct technical innovations that create new market opportunities.

Technical Transformation

• Lead the overall technical strategy towards modern user interface design and deployment technologies
• Provide strong technical guidance to meet stringent availability and security requirements
• Own and evolve the technical roadmap in tight collaboration with the architecture and infrastructure teams
• Mandate and execute an AI-centric augmented engineering strategy to modernize aging code automate quality assurance and minimize technical debt.

Engineering & Delivery Excellence

• Lead global software engineering architecture DevOps QA and technical operations teams.
• Provide technical guidance to maintain high system availability and functionality for this mission critical product.
• Implement AI-powered automated test systems to guarantee the accuracy and reliability of mission-critical voice trading interactions.
• Maintain and enhance modern software development practices (CI/CD agile delivery observability and release governance)
• Monitor measure and improve engineering velocity quality predictability and time-to-market.

Reliability Security & Risk Management

• In close partnership with CISO own Cloud9 cybersecurity strategy secure development lifecycle and incident response readiness.
• Ensure platform resilience disaster recovery business continuity and high-availability architecture.
• Maintain compliance with applicable regulatory privacy and data retention obligations relevant to financial markets customers.
• Own leadership response during major incidents and customer-impacting events.

Engineering Leadership & Talent

• Act as the bridge across global engineering sites
• Recruit mentor and lead high-performing engineering teams while implementing scalable development practices.
• Lead organizational design succession planning and talent development across technology functions.

Customer & Market Leadership

• Engage directly with strategic customers regulators partners and prospects as the senior technology representative.
• Monitor competitor capabilities and market trends to inform roadmap priorities.

Required Qualifications:

• 20 years experience in technology/engineering including 10 years in engineering management leading multiple global functions.
• Proven success as a CTO VP Engineering or senior technology leader in a B2B SaaS fintech communications or regulated technology environment.
• Must have trading floor systems experience demonstrated deployments and global experience in capital markets.
• Proven success in leading large-scale architectural transformations.
• Strong track record delivering mission-critical high-availability platforms with demanding uptime and performance requirements.
• Experience with complex systems spanning cloud based operations deployed hardware and remote management.
• Extensive experience with Linux/Windows production workloads and deep knowledge of cloud technology.
• Strong commercial acumen with experience aligning product and technology investments to revenue growth.
• Exceptional communication skills and experience presenting to Boards investors enterprise customers and senior stakeholders.

Education

• Bachelors or Masters Degree in Computer Science or related engineering field.

Preferred Experience

• Knowledge of realtime communications media and voice systems recording surveillance or unified communications platforms.
• Experience with acquisitions post-merger integration or international expansion.
• Familiarity with AI/ML use cases in workflow automation analytics or customer experience.

Compensation:

• Competitive salary
• Bonus Plan

Benefits and Perks:

• Regional specific competitive benefits
• Build your own Benefits (BYOB) perk
• Local events team building and development opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment.