Looking for flexible work where your phone skills can help make new medicines safer for patients

Fortreas Clinical Research Unit in Leeds is where life-saving medicines begin their journey.

Youll be part of a team that asks one crucial question: will this new medicine be safe If you enjoy working in a fast-paced environment speaking with people and contributing to meaningful research while keeping flexibility in your schedule this could be a great fit.

This is a Bank (0-hours) position where work is offered based on clinic demand.

• Office-based job at our Drapers Yard Clinical Research Unit just a 7-minute walk from the train station
• Shifts are typically available Monday to Friday during office hours with the potential for occasional late shifts (up to 8 PM) and some Saturdays
• During busier periods you could work up to 37 hours per week; however the number of hours offered can vary from week to week depending on operational needs.

This role offers the opportunity to gain experience in a clinical research environment supporting important studies while working flexibly around other commitments.

ON A NORMAL DAY YOU WILL

You will build and maintain Fortreas Study Participant database of healthy volunteers and patients for clinical trials. You see how important this is for us: we need the right person assigned to the right study within the right timeframe -so ability to work towards deadlines whilst balancing quality of work is a must.

And this is what you will not do: Cold calling. You dont have to go out there to find participants: Fortrea has been conducting clinical research studies for more than 30 years so we have our own pool of interested individuals.

Your main responsibilities will be:

• Phone Screening new study participants and be an active LISTENER: collect participants demographic data performing medical history questionnaires create new profiles in the database accurately entering individuals information in the system.
• Assessing Suitability: Youll assess the suitability of potential participants and match them to the right clinical trial based on their medical history and therapeutic indication.
• Explaining Studies: Effectively communicate the importance of the clinical trial to participants ensuring they fully understand all necessary details before making the decision to participate.
• Scheduling Appointments: Organize appointments for qualified participants ensuring all logistical arrangements are coordinated efficiently.

WHO YOU ARE

This 0-hours role is well suited to someone with strong communication skills who enjoys worked in a structured phone-based environment:

• Previous Call Centre experience is ideal. Well also consider applications from customer service retail sales technical support help desk or similar fields.
• Excellent communication skills: Youll be an empathetic listener able to respond confidently to volunteers emotions while maintaining professionalism and courtesy.
• IT proficiency: Basic knowledge of Microsoft Office (Outlook Word Excel).
• Education: You should have at least a GCSE-level education.

The nature of the work is fast-paced and priorities change rapidly last minute deadlines are not uncommon so you are confident adapting to change and prioritizing.

While experience in clinical trials is a bonus its not a necessity: we provide full training with our doctors to teach you everything you need to know.

This is a fantastic opportunity to be part of a pioneering company and contribute to groundbreaking medical research. Apply now and be part of an extraordinary journey!

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Learn more about our EEO & Accommodations request here.