Business Analyst

Job Req Number: 116264
Time Type: Full Time

At DSV were building the worlds leading logistics and transport network. With this exciting growth comes opportunity and were looking for new talent to join us.

Business Analyst Customs (UK & Ireland)
Location: London Heathrow
Mon- Fri 37.5 hours per week

Were looking for a Business Analyst / Continuous Improvement Specialist to support our UK & Ireland Customs function. This is a great opportunity for someone who enjoys working with data systems and operational processesand wants to grow within a specialist logistics environment.

This is not a traditional customs brokerage role. Instead youll focus on enhancing the systems reporting and workflows that enable our customs teams to operate efficiently and make data-driven decisions.

What will you be doing

Maintain and enhance Power BI dashboards and operational reporting
Monitor and troubleshoot reporting outputs ensuring accuracy and reliability
Support users with data dashboards and system queries
Act as a key contact for customs systems and tools supporting issue resolution and testing changes
Analyse operational data to identify trends inefficiencies and improvement opportunities
Collaborate with customs teams to translate operational needs into practical system and reporting solutions
Contribute to continuous improvement initiatives across reporting workflows and data quality
Supporting customs operations across UK (75%) and Ireland (25%) with potential exposure to wider European markets
Working closely with operations management IT and finance stakeholders

About You

Essential
Previous experience in a Business Analyst or similar role
Strong analytical mindset and attention to detail
Good working knowledge of Excel and Power BI
Comfortable working with data KPIs and operational processes
Effective problem-solving and communication skills
Curious proactive and confident challenging existing ways of working
No requirement for deep customs declaration knowledgetraining and exposure provided

Beneficial
Exposure to logistics freight forwarding or customs operations
Experience in reporting process improvement or systems support
Knowledge of SQL Power Automate Python or system integrations
Interest in Lean / continuous improvement methodologies

What can we offer you

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company with a team of 160000 operating in over 90 countries.
In addition we can offer access to a selection of employee benefits such as:

Enhanced Annual Leave Entitlement from your start which increases with length of service.
Salary Sacrifice Car Scheme for Ultra-Low Emissions Cars
Salary Sacrifice Cycle Scheme
WeCare App for support with physical and mental wellbeing including access to GPs for you and your dependents.
LifeWorks app for access to cashback and discounts on high street and online brands.
Life Insurance and which includes access to expert probate support.

Next Steps

If this sounds like the next step for you please follow the links and apply with your CV without delay!

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

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