Broker Support Technician – 12 Month Fixed Term Contract

Company:

Guy Carpenter

Description:

Marsh (Guy Carpenter) is seeking a talented Broker Support Technician to join our dynamic team in London. This 12-month fixed term contract role is hybrid requiring at least three days per week in the office with flexible working arrangements including part-time options to support parents returning to work or candidates seeking better work-life balance.

You will work within a small team specialising in the Credit Bond & Political Risk Reinsurance market. The role requires client engagement and offers a great opportunity for someone with experience in guarantees credit financial lines insurance or similar insurance or classes looking to develop their career in reinsurance. You will manage the end-to-end renewal lifecycle for assigned client accounts coordinating between Brokers Clients Client Support Services (CSS) Compliance and Reinsurers to ensure accurate and timely completion of placement accounting and documentation tasks.

We will count on you to:

• Act as the central coordinator within client teams maintaining full visibility of placement status and resolving issues proactively.

• Manage renewals from pre-placement through post-placement including timelines trackers and market engagement.

• Support Brokers with submission packs presentations and renewal documentation.

• Track reinsurer quotes lines subjectivities contracts and responses.

• Maintain accurate records across core systems such as GC Marketplace OpenTWINS KCenter and reporting tools.

• Coordinate drafting review and management of contracts endorsements and evidence of cover documentation.

• Oversee account and payment activities throughout the contract lifecycle liaising with CSS and stakeholders.

• Organise and attend client and reinsurer meetings ensuring effective communication and documentation.

• Support regular team meetings with concise progress updates and maintain strong working relationships across teams.

What you need to have:

• Experience in broker support client service technician or similar role within insurance and reinsurance

• Exposure to Credit Bond and/or Political Risk business preferred.

  Strong understanding of reinsurance placement and renewal processes.

• High proficiency in Microsoft Excel PowerPoint and Word.

• Excellent organisational skills with attention to detail and ability to manage multiple deadlines.

• Effective communication skills to coordinate cross-functional teams and engage with clients and reinsurers.

What makes you stand out:

• Good understanding of reinsurance placement processes (QS and XoL) and accounts procedures.

• Familiarity with risk bordereaux processes and accounting bordereaux.

• Prior experience handling sanctions attestations and regulatory/compliance documentation.

• Proactive collaborative and client-focused approach with rigorous attention to documentation standards.

• Ability to manage multiple priorities under tight deadlines with strong stakeholder management skills.

Why join our team:

• We help you be your best through professional development opportunities interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.

• Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

At Guy Carpenter a Marsh business you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter is a business of Marsh (NYSE: MRSH) a global leader in risk reinsurance and capital people and investments and management consulting advising clients in 130 countries. With annual revenue of over $27 billion and more than 95000 colleagues Marsh helps build the confidence to thrive through the power of perspective. For more information about Guy Carpenter visit or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background civil partnership status disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments please contact us at

Marsh is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.