Broker Service Centre Underwriting Service Advisor
Job Location:
Birmingham - UK
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Whoweare
American International Group Inc. (AIG) is a leading global insurance organization. AIG member companiesprovidea wide range of property casualty insurance in approximately 70 countries andjurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
Werealso committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Gettoknowthebusiness.
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the worlds most far-reaching property casualtynetworks.GeneralInsuranceoffersabroadrangeofproductstocustomersthrough a diversified multichannel distribution network.
Abouttherole.
Whatyouneedtoknow:
Professionally handle incoming calls from existing customers completing enquiries and taking all necessary actions in a professional and service focused approach.
Take responsibility for all customer requests ensuringactionandfollowup within the agreed service level.
Develop andmaintainproductive external and internal relationships.
Recogniseand convert opportunities to introduce other AIG products to existing customers.
Consistently achieve individual performance targets (KPI).
Effectively liaise withappropriate representativesof other departments to successfully resolve customer enquiries.
Practice customer care by providingaccurateinformation to customers at all times.
Ensuregood productand system knowledge ismaintained.
Ensureall relevant systems are updatedin a timely manner.
Attend all learningjourneyand referral sessions.
Whatwerelookingfor:
Experience working in a high-volume insurance servicecentreevidencingexcellent performance.
Demonstrate drive and a can-do attitude.
Excellent team player and the ability to work independently.
Demonstrate excellent communication skills written/verbal.
Diligence.
A full understanding of the impact of regulation and FCA.
Cert CII or prepared to work towards.
COMPETENCIES REQUIRED
COMPETENCY
BEHAVIOUR
Relationship Management
Consistently project a professional image.Demonstrate presence and authority in dealing with all levels of customers and internal AIG contacts.
Team Player
Build professional and courteous working relationships with other Underwriting Service Advisors to form a strongdrivenand successful team
Customer Service
Understand customer requirements and meet expectations exceeding expectation where possible
Attitude & Professionalism
Maintain a positive outlookwhilst alwaysmaintainingprofessional standardstowards both customers and colleagues alike
Managing & developing yourself
Take ownership of your own developmentutilisingsupport network and training opportunities available with the assistant underwriters and underwriters
Planning &Prioritisation
Work with assistant underwriters toprioritiseindividual workload to ensure targets and deadlines are achieved
Problem Solving
Highlight problems promptly taking ownership to seek a solution withassistanceof an assistant underwriter
Delivering results
Achieve all performance targets and internal SLAs
Continuous Improvement
Highlight any improvements within process and highlight with evidence to the client policy servicing manager
Communication
Excellent written and verbal communications skills
Business Knowledge / Awareness
Understand companyobjectives strategies and how role / actionsimpactthe business
Regulation
Practical and working knowledge ofFSAand compliance
Competitor Knowledge
Maintain a strong network of contacts and understand the market
Dependability
Demonstrate a flexible approach to all tasks and working ethic and show a commitment to meet business needs
Technical Knowledge
Sound understanding of product range and wordings with a basic technical understanding
At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .
#AIGPP
Functional Area:
OP - OperationsAIG Europe S.A. (U.K. Branch) & American International Group UK LtdRequired Experience:
Unclear Seniority
