Application Support Engineer (SQL Bespoke Applications)

Application Support Engineer (SQL / Bespoke Applications)

Location: Billericay Essex

Salary: Competitive

Contract Type: Fixed Term Contract

Working Hours: 40 hours per week Monday-Friday

Were looking for a technically minded Application Support Engineer to support and improve a suite of bespoke business-critical applications used across the organisation.

This is an ideal opportunity for someone with 2nd line or application support experience who enjoys troubleshooting working with SQL and taking ownership of incidents through to resolution.

Youll work closely with developers infrastructure teams and end users to diagnose issues support releases improve system reliability and help shape how application support is delivered across the business.

If you enjoy solving problems working across multiple technologies and being trusted to own issues end-to-end this role offers excellent hands-on exposure and real responsibility.

What youll do;

Providing 2nd/3rd line support for bespoke applications
Investigating and resolving incidents via the ITSM platform
Troubleshooting application and SQL/data-related issues
Supporting user onboarding access management and system configuration
Working with developers on releases testing and escalations
Maintaining clear technical documentation and knowledge articles
Delivering excellent support to users across the business

What youll get;

• A hands-on technical support role with real ownership and responsibility

• Exposure to bespoke business-critical applications and SQL-based troubleshooting

• The opportunity to work closely with developers infrastructure teams and stakeholders across the business

• Experience supporting releases system improvements and live operational environments

• A fast-paced environment where you can build your technical and problem-solving skills

• The chance to improve processes documentation and service delivery standards

• Supportive team culture with opportunities to contribute ideas and make an impact

• Competitive salary and benefits package including pension private GP access life insurance gym membership and holiday buy scheme

What were looking for;

Experience in application support service desk or technical support
Experience using SQL/querying skills
Strong troubleshooting and problem-solving ability
Experience managing incidents or support tickets
Excellent communication and customer service skills

Bonus points for experience with:
Bespoke or in-house systems
Microsoft Dynamics or Microsoft-based platforms
APIs web applications or client/server environments
ITIL or structured service environments

What to expect from our recruitment process at Ground Control

We aim to make our process clear supportive and straightforwardso you always know whats coming next.

• Application review: Once you apply our Talent team will carefully review your application against the key skills for the role

• Optional video: Youll have the chance to submit a short video to showcase your skills and personalitythis is completely optional

• Intro call: If youre a good match well invite you to book a short (up to 30 minutes) telephone interview at a time that suits you

• First interview: If selected youll then take part in an interview either on Teams or in person depending on the role

• Next steps: For some roles there may be a technical assessment and a second-stage interview either on teams or in person.

Well keep you updated throughout and make sure you feel supported at every stage.

#INDHP

Equal Opportunities Statement

At Ground Control we are committed to fostering an inclusive and diverse workplace where everyone feels valued respected and empowered to thrive. We believe that diversity drives innovation and success and we welcome applications from individuals of all backgrounds experiences and perspectives.

We are proud to be an equal opportunities employer. We do not discriminate on the basis of age disability gender reassignment marriage or civil partnership pregnancy or maternity race (including colour nationality ethnic or national origin) religion or belief sex sexual orientation or any other protected characteristic as defined in the Equality Act 2010.

We actively support and promote an inclusive culture ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment including training development promotion pay and termination. We are committed to providing reasonable adjustments for disabled applicants and employees and to creating a working environment free from discrimination harassment bullying or victimisation.

We expect all colleagues to uphold our values of dignity respect and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training inclusive policies and accountability at all levels. #CFIT