Customer Support Team Lead Jobs in Grays

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...

Would you like to have more Time to Care in one location rather than often commutingWe work to inspire vibrant community hubs that enriches our clients later lives by promoting a way of life that gives people as many opportunities as possible to remain mentally and physically active. Care Support h...

DescriptionJob Title: Community Safety ASB & Enforcement Team LeaderSalary: 45624 - 52038 per annumGrade:FContract Type:PermanentWorking Hours:37 hours per weekAbout the DepartmentThis is an exciting time to join the Community Protection & Enforcement (CPE) Service as we strengthen our approach to c...