QSSU-DL-CCA-CUSTOMER CARE AGENT
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Job Summary
QSSU-DL-CCA-CUSTOMER CARE AGENT
(FO Technical Assistant
About This Job:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda Kenya Tanzania Rwanda and South Sudan.
On behalf of our client in the renewable energies sector we are looking for skilled and competent Customer Care Agents to work in Kampala.
Number of Vacancies: 74
About Job
The role is responsible for delivering exceptional customer service resolving customer concerns promoting relevant product upgrades and supporting customer retention initiatives while ensuring a positive customer experience aligned with standards.
Key Responsibilities
Handle inbound and outbound customer interactions professionally and efficiently.
Provide accurate information regarding products services repayments warranties and account status.
Identify customer needs and recommend suitable product upgrades accessories or service solutions.
Manage upsell and cross-sell opportunities generated through internal systems and customer interactions.
Resolve customer complaints inquiries and technical concerns within agreed turnaround times.
Accurately capture customer information call outcomes and case notes in CRM and support systems.
Follow up on customer callbacks payment commitments and pending resolutions.
Escalate unresolved or high-priority issues to the relevant departments within defined SLAs.
Maintain compliance with company policies quality assurance standards and customer care procedures.
Consistently meet performance KPIs including customer satisfaction call quality productivity and sales targets.
Support customer retention initiatives by building trust and maintaining positive customer relationships.
Stay updated on product knowledge promotions scripts and operational processes.
Operational Expectations
Deliver exceptional customer experiences aligned with values and service standards.
Meet daily weekly and monthly KPIs related to customer satisfaction productivity and sales performance.
Maintain high-quality assurance and compliance scores.
Ensure timely and accurate handling of customer interactions and escalations.
Promote customer loyalty through professional and solution-oriented engagement.
Qualifications
A bachelors degree or diploma in any field.
1-2 years of experience in Customer experience relations or customer service or any related field.
All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy QSSU-DL-CCA-CUSTOMER CARE AGENT
Note
The deadline for applications is not later than 08:00 am Tuesday 26th May 2026
Only shortlisted applicants will be contacted.
Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
Required Skills:
Operational Expectations Deliver exceptional customer experiences aligned with values and service standards. Meet daily weekly and monthly KPIs related to customer satisfaction productivity and sales performance. Maintain high-quality assurance and compliance scores. Ensure timely and accurate handling of customer interactions and escalations. Promote customer loyalty through professional and solution-oriented engagement. Qualifications A bachelors degree or diploma in any field. 1-2 years of experience in Customer experience relations or customer service or any related field. All candidates who meet the criteria outlined above are encouraged to apply under the job vacancy QSSU-DL-CCA-CUSTOMER CARE AGENT Note The deadline for applications is not later than 05:00 pm Monday 25th May 2026 Application link: Only shortlisted applicants will be contacted. Q-SOURCING SERVTEC IS AN EQUAL OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.
