Spa Receptionist Aliée Istanbul

• Welcome and assist guests with a warm professional and personalized approach.
• Manage spa reservations appointment scheduling confirmations and guest requests.
• Provide detailed information about spa treatments wellness experiences facilities and products.
• Anticipate guest needs and preferences to deliver a highly personalized spa journey.
• Coordinate closely with therapists and Spa & Wellness team members to ensure smooth daily operations.
• Maintain accurate guest profiles treatment preferences and reservation records.
• Handle telephone e-mail and in-person inquiries efficiently and professionally.
• Support the promotion and upselling of spa treatments wellness experiences and retail products in a natural guest-oriented manner.
• Follow up on guest satisfaction and support the resolution of any requests or concerns.
• Ensure the reception and guest areas are consistently presented according to Aliées luxury standards.
• Collaborate with Front Office Guest Experience Housekeeping and other relevant departments to provide a seamless overall guest experience.

Qualifications :

• Previous experience in luxury hospitality spa reception guest relations or front office is preferred.
• Strong passion for luxury hospitality wellness and personalized guest service.
• Excellent communication interpersonal and guest engagement skills.
• Professional command of English; additional languages are considered an advantage.
• Professional elegant and well-groomed appearance.
• Strong organizational skills with attention to detail.
• Ability to manage multiple guest requests while maintaining a calm and professional approach.
• Proactive solution-oriented and confident in handling guest expectations.
• Comfortable using reservation systems Microsoft Office and digital communication tools.
• Flexible to work in shifts including weekends and public holidays.

Remote Work :

No

Employment Type :

Full-time