Reservation Supervisor Aliée Istanbul

• Supervise and coordinate daily reservation operations to ensure efficient processes accurate bookings and exceptional guest experiences in line with Aliées luxury service standards.
• Support the Reservations Manager in implementing reservation strategies to optimize room occupancy maximize revenue and enhance overall departmental performance.
• Monitor daily reservations cancellations amendments no-shows and booking trends to ensure accurate inventory management.
• Ensure all reservations are processed accurately and efficiently including room types rates special requests guest preferences and payment details.
• Oversee room availability inventory allocation and rate accuracy across all distribution channels including online travel agencies (OTAs) direct bookings and corporate accounts.
• Coordinate closely with the Revenue Management Front Office Sales and Guest Experience teams to ensure seamless communication and operational efficiency.
• Monitor booking channels and reservation systems to identify discrepancies and take corrective action when necessary.
• Handle guest inquiries special requests and reservation-related complaints professionally ensuring prompt resolution and high levels of guest satisfaction.
• Supervise guide and support reservation agents in their daily activities ensuring compliance with established procedures and service standards.
• Provide on-the-job training coaching and constructive feedback to reservation team members to continuously improve service quality and operational performance.
• Ensure all guest profiles are accurately maintained regularly updated and merged in accordance with hotel standards and data protection policies.
• Promote upselling and cross-selling opportunities to maximize room revenue while offering personalized recommendations tailored to guest preferences.
• Assist in preparing daily weekly and monthly reservation reports including occupancy forecasts booking pace cancellations and revenue performance.
• Monitor reservation trends guest preferences and market developments to support informed operational and commercial decisions.
• Ensure proper handling of VIP reservations group bookings special arrangements and high-profile guest requests in coordination with relevant departments.
• Maintain an in-depth knowledge of the hotels accommodation categories facilities services packages promotions and reservation policies.
• Ensure effective communication between shifts and maintain accurate handover records to support uninterrupted reservation operations.
• Identify opportunities to improve reservation procedures service efficiency and guest satisfaction.
• Ensure compliance with the hotels standard operating procedures (SOPs) quality standards and brand guidelines.
• Maintain confidentiality of guest information and ensure compliance with applicable data protection regulations.
• Demonstrate exceptional attention to detail professionalism and a proactive approach to problem-solving.
• Maintain flexibility in working hours including evenings weekends and public holidays according to operational requirements.
• Read understand and comply with the hotels Employee Handbook internal policies and procedures particularly those relating to Fire Safety Hygiene Health and Safety.
• Adapt to operational changes and support departmental requirements according to the needs of the hotel.
• Attend departmental meetings training sessions and development programs as required.
• Perform any other reasonable duties and responsibilities assigned by the Reservations Manager or hotel management within the scope of the position.

Qualifications :

• Bachelors degree in Hospitality Management Tourism Business Administration or a related field is preferred.
• Minimum 23 years of experience in hotel reservations preferably within a luxury hotel or international hospitality brand.
• Previous experience in a supervisory or team-leading role within Reservations or Front Office operations is highly desirable.
• Strong knowledge of hotel reservation procedures room inventory management rate structures and distribution channels.
• Proficiency in Property Management Systems (PMS) preferably OPERA and familiarity with Central Reservation Systems (CRS) and online booking platforms.
• Excellent command of written and spoken English and Turkish; additional languages are considered a strong advantage.
• Strong leadership interpersonal and communication skills with the ability to motivate and guide team members.
• Excellent organizational and multitasking abilities with exceptional attention to detail.
• Strong analytical and problem-solving skills with the ability to interpret reservation reports occupancy trends and booking performance.
• Good understanding of revenue management principles upselling techniques and reservation sales strategies.
• Proven ability to handle guest complaints special requests and challenging situations with professionalism diplomacy and discretion.
• Passion for luxury hospitality and delivering personalized memorable guest experiences.
• Ability to work effectively under pressure in a fast-paced dynamic and multicultural environment.
• Proactive solution-oriented and guest-focused approach with a strong sense of responsibility and ownership.
• Flexibility to work shifts weekends and public holidays according to business needs.
• Strong teamwork skills and the ability to collaborate effectively with other hotel departments.
• Commitment to maintaining the highest standards of confidentiality professionalism and service excellence.

Remote Work :

No

Employment Type :

Full-time