Front Office Manager

• Supervise and manage front office staff including receptionists concierge and night auditors.

• Ensure high levels of guest satisfaction through excellent customer service and problem resolution.

• Oversee check-in and check-out procedures room assignments and billing processes.

• Manage scheduling training and performance evaluations for front office team members.

• Maintain effective communication with housekeeping maintenance and other departments.

• Monitor and maintain front desk policies procedures and cash handling.

• Handle guest complaints and special requests professionally and promptly.

• Ensure front office area is tidy organized and welcoming at all times.

• Generate reports on occupancy revenue and other front desk metrics for upper management.

Qualifications :

• Proven experience as a Front Office Manager or similar role in hospitality or customer service

• Strong leadership and team management skills.

• Excellent communication and interpersonal abilities.

• Familiarity with hotel management software (e.g. OPERA or similar).

• Ability to multitask and remain calm under pressure

• A university degree is preferred ideally in Hospitality Tourism or Business Management.

Additional Information :

Your team and working environment:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time