Profil Francophone & Télévendeur

Job Title:

Job Description

Achieve specific sales targets and maximizing sale opportunities on each and every call

Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

Maintain broad knowledge of products pricing promotions and procedures

Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (KPIs)

Greet customers in a courteous friendly and professional manner using agreed upon procedures

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Clarify customer requirements; probe for understanding use tools and resources to appropriately provide resolution to the customer

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and sales performance

Answer billing questions by talking through components of customer accounts

High school diploma with three to six months of sales experience preferred

Courteous with strong customer service orientation

Strong communication and negotiation skills required

Ability to effectively communicate both written and verbally

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Basic computer navigation skills and PC Knowledge

Tolerance for repetitive work in a fast paced environment

Ability to work as a team member as well as independently

Dependable with proficient attention to detail

Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Able to rotate shifts as needed

Based on location and/or program additional experience/skills may be required

*Job requirements may vary by country and will not contravene any local laws

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology operating standards and procedures. Starter without sustained metric performance levels.

RECRUITER ENTER THE APPLICABLE LANGUAGE:

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

Minimum of two years of college education. No prior call center experience is required

Ability to think clearly and can explain simple issues effectively both written and verbally

INDIA

High school diploma with zero to six months of sales experience preferred

Ability to effectively communicate both written and verbally

Listen attentively to customer needs and concerns; demonstrate empathy

Clarify customer requirements; probe for and confirm understanding of requirements or problem

Confirm customer understanding of the solution and provide additional customer education as needed

Ability to learn including strong problem solving skills

Demonstrate strong probing and problem solving skills

Should be able to handle complex queries

Should be able to resolve customer queries independently

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel working within this job title.

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