Services Account Representative
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Monthly Salary:
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Job Summary
At Tetra Pak we commit to making food safe and available everywhere; and we protect whats good protecting food protecting people and protecting the planet. By doing so we touch millions of peoples lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of for food people and the planet.
Job Summary
Tetra Pak is looking for a Services Account Representative who will execute the delivery of high quality service administration for a defined area ensure satisfaction of relevant stakeholders by providing high quality administrative services at agreed service level.
The successor will be based in Bangkok Thailand.
What you will do
As a Services Account Representative you will:
Act as the main operational Services contact for assigned customers ensuring excellent customer experience and service levels
Plan coordinate and follow up on service and maintenance activities including Services Agreements execution and profitability
Delivering Excellence in customer service & customer experience for allocated customers
Lead communication and collaboration with internal teams to scope and deliver maintenance events and technical solutions
Monitor the Services sales pipeline and identify upselling and cross-selling opportunities using customer insights and data
Support account management and low-complexity sales activities including quotations and customer onboarding for digital tools
Promote adoption of Tetra Paks digital platforms and manage customer inquiries ensuring proper internal routing
Delivering Excellence in customer service and monitor performance indicators & customer experience results driving continuous improvement actions
We believe you have
Strong customer focus and commitment to service excellence
Strong communication skills with the ability to interact clearly and effectively with customers and internal teams
Ability to manage and engage multiple stakeholders across different functions and levels
3 years of experience in services operations or commercial support roles
Ability to identify growth opportunities through data analysis and customer insights
Structured proactive and continuous improvement mindset a flexible working attitude
Ability to multitask while demonstrating time management/ prioritization skills
Ability to work effectively in a team environment
Basic English proficiency (spoken and written)
University degree in Engineering Business Administration Finance or related fields
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
If you are inspired to be part of our promise to protect whats good; for food people and the planet apply through our careers page at equity and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference celebrate people for who they are and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
Required Experience:
Unclear Seniority
About Company
Manufacture of packaging products including cartons and straws; distribution of food service machinery including processing equipment; distribution of industrial automation machinery and equipment including conveyors, accumulators, cardboard packers, crates, roll containers and film w ... View more
