Intern, Loyalty and Guest Experience, (FMX)

What We Are Looking For

We are seeking a motivated and detail-oriented hospitality or business school intern to join our Asia Pacific corporate team for a 6-month internship opportunity.

The Intern Loyalty & Guest Experience will support the delivery and execution of loyalty and guest experience initiatives across Ennismore hotels within Asia Pacific. The role is designed to assist the VP Loyalty & Guest Experience and regional teams in strengthening hotel engagement improving operational knowledge and supporting the achievement of annual loyalty and guest experience objectives across the region.

This internship will primarily focus on the reviewing performance development and maintenance of training documentation operational resources and Atom learning content. The role will also provide administrative and operational support for loyalty-related projects hotel onboarding and regional initiatives.

The internship is ideal for students looking to gain hands-on experience within an international hospitality environment and develop strong analytical organizational and business partnering skills.

What Youll Be Doing

• Support loyalty operations across Ennismore hotels within Asia Pacific.
• Assist in updating formatting and maintaining Loyalty & Guest Experience training documentation for existing hotels new openings and rebranding projects.
• Create and enhance Atom learning content aligned with Ennismore brand standards and engagement strategies.
• Assist in developing presentations training tools communication materials and operational resources for hotels and regional teams.
• Support the rollout and tracking of Loyalty & Guest Experience initiatives and campaigns across the region.
• Assist with data collection reporting and performance tracking related to loyalty KPIs enrolments engagement and guest experience metrics.
• Provide coordination and administrative support for regional training sessions meetings and hotel engagement activities.
• Support hotel teams with operational queries relating to loyalty programmes member engagement and guest experience standards.
• Contribute ideas and recommendations to improve engagement training effectiveness and loyalty activation across the region.
• Collaborate with internal stakeholders to ensure consistency of messaging training and programme execution across all properties.

Qualifications :

Profile

• Passion for hospitality lifestyle brands and guest experience
• Strong written communication and content creation skills
• Creative and confident using presentation platforms and digital tools
• Highly organised with strong time management skills
• Ability to multitask and adapt in a dynamic environment
• Positive attitude with willingness to learn and take initiative
• Strong interpersonal skills with the ability to work across diverse cultures and teams
• Interest in loyalty programmes customer engagement and brand strategy
• Comfortable working with Microsoft Office PowerPoint Excel and digital learning platforms

Additional Information :

What We Offer

• Opportunity to gain hands-on experience within a leading global lifestyle hospitality company
• Exposure to regional hotel operations across multiple Ennismore brands throughout Asia Pacific
• Direct mentorship and guidance from regional leadership within Loyalty & Guest Experience
• Experience working on real business projects new hotel openings and regional engagement initiatives
• Development opportunities in loyalty strategy guest experience training communications and brand engagement
• Opportunity to collaborate with cross-functional teams across hotels operations marketing and commercial departments
• Opportunity to contribute ideas and make a meaningful impact on hotel engagement and guest experience initiatives
• Monthly internship allowance

Remote Work :

No

Employment Type :

Full-time