Documentation and Customer Services Coordinator
Job Location:
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.
Key Responsibilities :
- Provide excellent customer service and respond promptly to customer inquiries.
- Manage feeder vessel bookings and schedules.
- Handle booking confirmations and maintain booking records.
- Prepare and update booking lists accurately.
- Oversee container management and coordination.
- Operate and manage Liner systems including K-Navi and Aicos.
- Coordinate closely with port terminals to ensure smooth operations.
- Liaise with depots regarding container movement and availability.
- Prepare and proceed import/export documentation and related reports.
- Support additional operational duties and undertake assignments as required by Team Leaders to meet company objectives.
- Monitor and update shipment status to all relevant parties in a timely manner.
- Close job files and ensure timely billing to customers agents and vendors.
- Ensure full compliance with Standard Operating Procedures (SOP) and company policies.
Qualifications:
- 0-3 years of experience in Logistics company Freight Forwarding or Shipping Line.
- Bachelors Degree in Logistics Supply Chain Management or a related field.
- Fresh graduates are welcome to apply.
- Strong Customer Service mindset with good interpersonal skills.
- Proactive responsible and detail oriented.
- Positive Attitude and willingness to learn.
- Strong communication and coordination skills.
- Ability to work effectively under pressure and meet deadlines.
- Good team player with the ability to collaborate across departments.
- Fair to good command of spoken and written English.
- Demonstrates company core values: Accountability Bravery Curiosity and Sustainability.
Required Experience:
IC
About Company
Our vision is to shape the maritime industry. Through innovation, expertise, quality products and services we are able to meet the challenges and needs of the world's global fleet.
