Sales Associate
Job Location:
Dar es Salaam - Tanzania
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
A customer-first Sales Associate role for someone who takes real pride in getting the details right. You will be the first point of contact for the companys customers in South Africa managing queries orders and accounts with care and working closely with Sales Finance and IT to keep things running smoothly. This role suits someone proactive organized and genuinely committed to customer satisfaction.
Responsibilities
Customer Service & Order Management
Act as the first point of contact for all customer queries processing orders accurately and efficiently
Open and maintain customer accounts and profiles recording account information accurately on the admin website
Assist with the placement of orders refunds and exchanges ensuring customer needs are met promptly
Query Resolution & Relationship Management
Resolve product or service problems by clarifying the customers complaint determining the cause and selecting and explaining the best solution following up to ensure resolution
Identify and assess customers needs to achieve satisfaction building sustainable relationships of trust through open and interactive communication
Handle customer complaints providing appropriate solutions and alternatives within agreed time limits and following up to ensure resolution
Product Advisory & Reporting
Advise customers on available products and services suggesting additional information where relevant
Manage inbound customer calls going the extra mile to engage customers and ensure a positive experience
Prepare product or service reports to support the sales and customer service function
Systems & Process
Act as a liaison between Sales Finance IT and customers ensuring smooth resolution of cross-functional queries
Keep accurate records of customer interactions process customer accounts and file documents in line with company policy
Manage Omnibus and FICA-related administration ensuring compliance with relevant regulatory requirements
Minimum 2 years of experience in sales ideally within a similar industry
Diploma in sales and marketing or any related field and a valid drivers license
Sales and Marketing Degree an added advantage
Demonstrated ability to manage customer queries orders and complaints to resolution in a fast-paced sales environment
Excellent communication skills with the ability to build and maintain strong relationships with customers team members and other stakeholders
High degree of self-sufficiency able to operate independently across geographies without day-to-day oversight
Experience in high-growth fast-paced organizations where processes are still being built
Experience working across Sub-Saharan Africa or within a multinational organization
Additional courses or certifications in sales customer service or a related field
Exposure to CRM or customer account management systems
French or Portuguese language skills (given SSA territory spread)
Required Skills:
Knowledge and Experience Minimum 2 years of experience in sales ideally within a similar industry Diploma in sales and marketing or any related field and a valid drivers license Sales and Marketing Degree an added advantage Demonstrated ability to manage customer queries orders and complaints to resolution in a fast-paced sales environment Excellent communication skills with the ability to build and maintain strong relationships with customers team members and other stakeholders High degree of self-sufficiency able to operate independently across geographies without day-to-day oversight Experience in high-growth fast-paced organizations where processes are still being built Experience working across Sub-Saharan Africa or within a multinational organization Additional courses or certifications in sales customer service or a related field Exposure to CRM or customer account management systems French or Portuguese language skills (given SSA territory spread)
