Customer Service Consultant, Zanzibar Branch

To provide exceptional customer service by assisting clients with their banking needs in a professional friendly and efficient manner. To resolve general banking queries promote banking products and services and ensure a seamless branch experience. To capture and update customer information promote digital banking solutions and support the branch in achieving service excellence and operational efficiency.

Qualifications :

Type of Qualification: First Degree
Field of Study: Business Commerce or a related field

Experience Required
Client Coverage
Personal and Private Banking
1-2 years
1 years experience in a customer-facing role preferably in financial services. Knowledge of banking products systems digital platforms and regulatory requirements.

Additional Information :

Behavioural Competencies:

• Adopting Practical Approaches
• Documenting Facts
• Embracing Change
• Following Procedures
• Interacting with People
• Interpreting Data
• Managing Tasks
• Meeting Timescales
• Producing Output
• Showing Composure
• Team Working
• Thinking Positively

Technical Competencies:

• Banking Process & Procedures
• Client Servicing
• Customer Reception and Channelling
• Customer Understanding ( Consumer Banking)
• Processing
• Product Knowledge (Consumer Banking)

Remote Work :

No

Employment Type :

Full-time