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Chief Operation Officer
Job Location:
Job Location:
Dar es Salaam - Tanzania
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
10years
Experience Required:
Posted:
19 August 2026 (30+ days ago)
Posted:
Application Deadline:
16 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: Chief Operations Officer
Direct reports: Chief Executive Officer
Location: Dar es salaamTanzania
Job Purpose
The role holder will be responsible for providing leadership for underwriting claims and other areas of general Insurance management and ensure delivery of service that meets customer expectations.
Responsibilities and Accountabilities
In liaison with the Underwriting Manager ensure that the underwriting policies reflect the countrys strategic risk management framework and are observed at all times;
In liaison with the Claims Manager ensure that the claims policies reflect the companys strategic risk management framework and are observed at all times;
Ensure that the company meets operations efficiency in claims and underwriting procedures;
Carry out market intelligence to ensure the company is in tandem with industry trends and adopts pricing mechanisms that ensure profitability;
Put in place control mechanisms that enable a measure of service satisfaction by agents brokers customers and the regulator;
Put in place standards for interdepartmental service level agreements that will improve the companys service ratings;
Set and monitor operational budgets;
Ensure that service to customers and procedures meets their expectations
Manage key relationships with clients intermediaries and service providers in the market;
In liaison with the Underwriting Manager ensure that the company has in place a robust and optimal reinsurance program
Ensure the establishment and management of a versatile risk survey function
Perform any other duties as may be assigned from time to time by the supervisor; and
Deliver on performance requirements as defined in the departments strategy map balanced scorecard and Personal Scorecard
Requirements
Relevant Bachelors Degree; MBA is an added advantage.
Professional qualification in Insurance (ACII) or equivalent
10 years experience 4-5 of which should be in a managerial capacity in a busy environment. Commercial and general management experience in a company of approximately similar size or larger
Extensive experience in ensuring operational risks is identified and managed.
Significant experience in process mapping and restructuring to obtain optimal operations with a focus on cost containment.
A deep understanding of leveraging technology and processes to standardize operations reducing turn-around times on all key business processes.
A demonstrated track record in optimizing operations to enhance the overall customer experience at all customer contact points.
Benefits
Key Performance Measures
Risk and control self-assessment score
Customer turnaround time
Percentage of staff achieving targets
Key talent retention
Percentage of processes re-engineered
Customer Retention & Renewal retention
Core competences
Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
Continuously configure and adapt the functional area to most effectively suite the future view of the business;
Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
Be in touch with the changing industry customer needs and international best practice;
Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues;
Ensure the function has the most appropriate people capability through effective inspirational leadership people development and optimized succession planning;
Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
Facilitate functional integration;
Ensure the development and establishment of appropriate behavior and values (culture) within the function that aligns with the strategic direction and values of the business;
Co-ordinate between functions and divisions to ensure optimization of the value chain and resources;
Ensure alignment of strategy objectives and deliverables within the function;
Develop innovative partnerships and distribution channels to increase company market penetration;
Ensure a seamless experience for clients;
Appropriately allocate funds and capital to maximize shareholder value;
Required Skills:
QUALIFICATIONS & EXPERIENCE Demonstrated success in achieving sales and revenue growth targets within the insurance industry. Experience managing corporate client relationships and delivery Strong experience in business development negotiations and portfolio management. Technical Skills Sound knowledge of insurance products risk management principles and industry regulations. Proficiency in CRM systems and Microsoft Office Suite. Strong sales forecasting pipeline management and reporting capability. Knowledge of the Insurance Act IRA regulations and insurance market practices.
Required Education:
Bachelors Degree in Business Administration Marketing Insurance Finance or a related field. Diploma in Insurance (AIIK) or ACII qualification. IRA Certificate of Proficiency will be an added advantage. Experience Minimum of five (5) years experience in business development corporate sales or insurance brokerage.
