Technical Support Engineer (CPG)

Job Description/Preferred Qualifications

Job Description / Preferred Qualifications
Technical Support Engineer (TSE) independently respond to EFEM (Equipment Front End Module) failures that cannot be resolved by first-line product support. The primary responsibilities of this role include the following:

Key Responsibilities

• Provide highly visible customer support by performing on-site installations and leading all aspects of diagnostics troubleshooting service and repair of complex equipment and systems.
• Perform tool customization testing and qualification prior to shipment and obtain customer or account approval for shipment acceptance.
• Exercise judgment in selecting appropriate methods and techniques within broadly defined policies and guidelines.
• Collaborate with other engineering teams as needed and lead cross-functional meetings to review technical issues and determine optimal solutions.
• Resolve complex high-difficulty issues requiring in-depth system knowledge and a strong understanding of operating principles.
• Verify and approve the operational quality of EFEM.
• Clearly document troubleshooting procedures and technical findings to generate service reports.
• Provide on-site fly and fix support as required.
• Support and perform review and inspection activities related to KLA EFEM systems.

Additional Responsibilities

• Report design reliability and maintenance issues to the appropriate engineering or manufacturing organizations.
• Perform detailed analysis of EFEM issues and collaborate with Service Organization Sustaining Engineering on Continuous Improvement Project (CIP) initiatives.
• Develop and document new troubleshooting procedures and Best Known Methods (BKMs).
• Develop work instructions and training materials.
• Act as a Technical Support Engineer (TSE) representative for new product development activities.

Qualifications

• Minimum of 2 years of experience in EFEM/system-level troubleshooting including leading multi-disciplinary teams to resolve complex issues.
• Demonstrated ability to work independently with minimal planning and drive issues to resolution including post-mortem analysis.
• Strong ability to quickly diagnose problems through analysis of inspection reports EFEM/system log files parametric diagnostic data and other test results and to propose effective solutions.
• Experience in project management customer engagement and leading cross-functional teams to resolve complex technical challenges.
• Background or experience with EFEM systems is a plus.

Minimum Qualifications

Masters Level Degree and 0 years related work experience; Bachelors Level Degree and related work experience of 2 years

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.