Global Software Support Engineer

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the worlds technology.

What We Offer

Location:

Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Key Responsibilities

1. Understand and resolve Applied Materials equipment software application and systems issues of low complexity with some supervision.

2. Provides customer software support via Software Ticketing system.

3. Provides assistance in analysis of software issues reported on customer tools by field engineers.
Aligns and delivers in line with group objectives.

4. Demonstrates beginner level understanding of BU product system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.

5. Take all company level trainings and certifications needed for gaining specific product knowledge.

6. Understands and familiarizes with the equipment software documentation Key customer features and installation/upgrade instructions for software product releases.

Functional Knowledge

• Demonstrates conceptual knowledge of theories practices and procedures within a discipline.

Business Expertise

• Applies general knowledge of business developed through education or past experience.

Leadership

• No supervisory responsibilities; accountable for developing technical contribution.

Problem Solving

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.

Impact

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.

Interpersonal Skills

• Exchanges straightforward information asks questions and checks for understanding.

Required Skills & Qualifications

• Strong experience developing web applications using HTML CSS TypeScript and JavaScript.
• Experience with modern frontend frameworks and decoupled frontend architectures.
• Proficiency in C# or another object-oriented programming (OOP) language.
• Understanding of UI/UX design principles and the ability to create intuitive user-friendly interfaces.

Preferred Skills & Qualifications

• Familiarity with DevOps practices including CI/CD containerization (e.g. Docker) and Git version control.
• Experience with virtualization technologies.
• Experience with cloud platforms and services such as Azure AWS or Google Cloud Platform (GCP).
• Programming experience in Python.
• Experience with relational and NoSQL databases including:
• MySQL / MariaDB
• MongoDB or other NoSQL databases

Additional Information

Time Type:

Employee Type:

Travel:

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.