Technical Support Specialist (Remote Syria & Turkey)

Location: Syria Fully Remote
Employment Type: Full-Time
Experience: 13 Years
Department: Technical Support
Language: Fluent English (Written & Spoken)

About Azurreo

Azurreo is a global technology and outsourcing company with more than 15 years of experience delivering telecommunications IT and managed services across more than 25 countries.

As part of our group youll also support SignalVerify our global telecom testing platform operating in over 144 countries helping mobile operators and technology companies validate their networks worldwide.

Our multicultural team works remotely across several countries delivering high-quality services while fostering collaboration innovation and continuous learning. We invest in our employees through training mentorship and long-term career development opportunities.

About the Role

We are looking for a Technical Support Specialist to join our international Technical Support team.

In this role you will be the first point of contact for customers experiencing technical issues. Youll take ownership of assigned support tickets investigate reported problems troubleshoot technical issues and coordinate with engineering teams to ensure timely resolutions.

This position combines technical troubleshooting with excellent customer service. You will support customers worldwide through email phone calls WhatsApp and ticketing systems while providing professional timely and accurate assistance.

You will also receive training on our telecom platforms and customer equipment making this an excellent opportunity for someone looking to build a long-term career in telecommunications and technical support.

Tasks

• Take ownership of assigned customer support tickets from initial assignment through resolution.
• Investigate customer-reported issues and perform first-level technical troubleshooting.
• Respond to customers through email ticketing systems phone calls and WhatsApp.
• Troubleshoot Tier 1 technical issues related to networking telecommunications hosting and connectivity.
• Assist customers with DNS SSL certificates FTP email configuration internet connectivity and general network troubleshooting.
• Learn and support customer telecom equipment including routers gateways SIM management platforms telecom devices and associated hardware.
• Develop a solid understanding of each customers network environment and infrastructure.
• Accurately document troubleshooting steps customer interactions and technical findings within the ticketing system.
• Escalate complex issues to senior engineers with complete technical documentation.
• Monitor assigned tickets and ensure they progress according to internal service level agreements (SLAs).
• Follow up proactively with customers until issues are fully resolved.
• Collaborate closely with Engineering Operations and Local Support teams.
• Maintain a professional patient and customer-focused approach while supporting customers from different countries and cultural backgrounds.
• Contribute to internal knowledge base articles and continuous improvement initiatives.

Requirements

Required Qualifications

• Currently residing in Syria or Turkey.

• Bachelors degree in Information Technology Computer Science Telecommunications or a related field.

• 13 years of experience in Technical Support IT Support Helpdesk Network Support or a similar technical role.

• Fluent English (written and spoken).

• Excellent written communication skills with the ability to write clear professional customer emails.

• Strong customer service and interpersonal communication skills.

• Excellent troubleshooting and analytical thinking abilities.

• Good understanding of:

• TCP/IP networking

• Internet services and ports

• DNS

• SSL Certificates

• FTP

• Email configuration

• Basic network infrastructure

• Basic understanding of telecommunications technologies and associated devices.

• Familiarity with routers networking equipment SIM-based telecom solutions and internet connectivity concepts.

• Experience using ticketing systems or CRM platforms.

• Strong organizational and time-management skills.

• Ability to prioritize multiple support requests in a fast-paced environment.

• Patient professional and customer-oriented mindset.

• Comfortable communicating with customers from diverse cultural backgrounds.

• Willingness to work rotating schedules including occasional night shifts when required.

• Reliable internet connection and a suitable remote working environment.

Preferred Qualifications

• Experience supporting telecommunications ISPs hosting providers or managed service providers.
• Knowledge of VoIP SD-WAN VPNs or mobile network technologies.
• Experience supporting telecom equipment routers gateways SIM management systems or similar devices.
• Experience providing remote support via phone WhatsApp or remote assistance tools.
• Background in customer service technical sales or technical account support.
• CCNA Network MCSA or similar certifications.
• Experience supporting international customers.
• Familiarity with AI tools such as ChatGPT to improve productivity.

Benefits

What We Offer

• Competitive salary.
• Fully remote work from anywhere in Syria.
• Stable full-time employment.
• Structured onboarding and comprehensive technical training.
• Hands-on training on telecom platforms and customer equipment.
• Direct mentoring from experienced technical leaders.
• Exposure to international customers and global telecommunications projects.
• Continuous learning and professional development opportunities.
• Career growth within Azurreo.
• Performance-based salary reviews and internal promotion opportunities.
• Friendly collaborative and multicultural work environment.

Why Join Azurreo

At Azurreo we believe outstanding technical support starts with talented people who enjoy solving problems and helping customers succeed.

From your first day youll work alongside experienced professionals supporting customers around the world gaining hands-on experience with telecommunications networking and modern technologies. Youll receive structured training continuous mentorship and clear opportunities for career growth within an international organization.

If youre passionate about technology enjoy troubleshooting and are looking for a long-term opportunity to develop your career in technical support and telecommunications wed love to hear from you.